The Follow-up notification system currently operates exclusively on UK/London time zone settings. All notifications are triggered at midnight UK/London time, regardless of the site's configured time zone setting.
This creates confusion for users in different time zones, particularly those in regions like Australia where the time difference is significant. For example:
Notifications update at 12am UK/London time, which corresponds to 9am Australian/Sydney time
When users hover over the Follow-up icon, dates may appear one day earlier than expected
Users must mentally convert times to understand when notifications will actually trigger
Please modify the Follow-up notification system to operate based on each site's configured time zone setting rather than defaulting to UK/London time.
Expected Behaviour:
Follow-up notifications should trigger at midnight according to the site's local time zone
Date displays should align with the site's time zone setting
Users should see consistent timing across all booking-related notifications
This is to improve user experience for international clients, and to ensure consistent behaviour across all site functions for a better alignment with local business operations.
Ref ADO Case: BUG 1538064
