Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Status Idea Received
Product Access Collins
Created by Guest
Created on Oct 2, 2025

RELATED IDEAS

Failed Push To POS Monitoring

Following an outage on the 24th September 2025 until the 29th September it became apparent that there is no monitoring of failed push to Epos for the estate. The incident has resulted in 2500+ un pushed payments at the start of a critical time of year. It took Marston's to raise a case on the 25th September for the incident to be investigated.

Ideally, Access group would have a monitoring tool to identify failed Push To Epos incidents and their reason, then alert customers so sites can be informed. This would then ideally prevent a reoccurrence of the issues faced at the end of September and being of October 2025.


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