Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Status Idea Received
Product Access Collins
Created by Guest
Created on Dec 5, 2025

RELATED IDEAS

Respect payment settings when modifying bookings

When allowing changes to bookings with payments, the system doesn’t respect the required payment settings. This can result in a customer modifying their booking and increasing their pax without paying the relevant amount.

This means that if the booking type requires payment, you have to disable self-serve modifications. Dramatically increasing the amount of customer support required as even minor modifications require human intervention. It's also inconvenient to the customer.

During check-in, there is no indication that the customer has modified their booking and hasn't paid the relevant amount (apart from deducing it via the payments tab - which isn't an appropriate workflow."

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