Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

Create idea Subscribe
Status Idea Received
Product Access Collins
Created by Guest
Created on Dec 12, 2025

RELATED IDEAS

Call AI - only make certain booking types available

Until the journey is better at collecting email addresses it would be great to have the ability to select which booking types are available (similar to the prioritisation for RWG) rather than offering everything.

We have come across an issue whereby a certain booking type requires a pre payment and food order but this is not being sent to the customer as there is no email address. When we call them, they are not answering so there is no way to tell them the status of their booking or reach them if they don't pick up our calls.

  • Attach files
  • Guest
    Dec 12, 2025

    Another thought - if we could follow up / chase via text if calls are being unanswered? To let customers know we require action from them to proceed with the booking.

    Reply
  • Guest
    Dec 12, 2025

    Alternatively, make it so email addresses are mandatory / make this clearer in the text message sent to customer that the booking is not confirmed and action needs to be taken to move it forwards. We just need something that shows the customer we need more info or contact from them!

    Reply