Skip to Main Content
Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

Status Idea Received
Product Access Collins
Created by Guest
Created on Jan 23, 2026

Countdown Timer / Slot Hold for Collins

During high-demand periods, multiple customers often select the same time slot simultaneously. Collins currently shows nearby slot options even when only one actual space is available, which leads to situations where two customers proceed to payment at the same time. Only one booking is generated, but both payments may be taken, creating refund and service issues.

The request is to introduce a visible countdown timer and temporary hold window when a customer selects a slot, similar to existing behaviour in Tonic. While the timer is active, the slot should not appear available to other customers. If payment is not completed before the timer expires, the slot is released back into availability.

  • Attach files