Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Status Idea Received
Product Access Collins
Created by Guest
Created on Feb 24, 2026

RELATED IDEAS

Access "Raise a case" portal

Due to working in head office with site onboardings, technical issues with integration, and payment queries (above GM day to day usage), it would be beneficial to have the "raise a case" button back so that we don't have to explain the case to the AI chatbot, then to a colleague, and then when opening the case on the portal the entire conversation isn't transcribed.


In having the portal access back, I can effectively outline the issue and upload evidence of the problem with ease whereas the new set up is quite confusing to look at when looking at case updates.

I also think that with regards to Onboardings/offboarding and integration issues, these would be better dealt with directly rather than through the chat function as they are one off occasions and not standard questions about the functionalist of software (which the chat bot is perfect for)

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