Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Status Idea Received
Product Access Collins
Created by Guest
Created on Jun 9, 2026

RELATED IDEAS

Include customer message on enquiry notification email

Currently when an enquiry is received the email notification does not include any message the customer has sent. This is only included when/ if the customer pays at which time the message IS included in the payment notification email.

While the message is in the 'Messages' tab from time of enquiry, there is no notification on the tab to alert to this, so user currently has to check every enquiry 'just in case'.


This makes no sense, the message is about the booking so needs to be included in the email enquiry notification. The detail is there because it is included in the payment notificxation email, so please include it in the enquiry notification mail.

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