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Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

Status Idea Received
Product CPL Learning
Created by Guest
Created on Apr 15, 2026

The ability to create AI / VR customer roleplay training

Mapal one have introduced the ability to use AI / VR to be able to role play customer training (handling complaints, dealing with difficult customers, how to meet & greet etc etc). Is there the ability to create something within CPL to be able create role plays with feedback using AI.

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