Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Status Idea Received
Product Access Tonic
Created by Guest
Created on Jun 24, 2026

RELATED IDEAS

Log of sent emails for each booking

I have customers disputing that they have received their e-ticket. I have no way of checking this in Tonic as I can do for Collins. I have to reach out to the CS team and ask them. They say they can only check email sent in the last 30 days. If the purchase was made more than 30 days ago then there is no record of the e-ticket being sent and I don't have the information I need. This is particularly difficult when it comes to disputes as I need a record of the email sending to submit as evidence.

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