Overview We highly appreciate the streamlined experience of raising support tickets natively within the product via the Digital Assistant. However, we would like to request the development of a consolidated view to help easily view and manage these tickets post-creation.
Current Challenge Currently, retrieving information and tracking aged tickets is inefficient, particularly for power-users who use the Digital Assistant frequently. Because tickets (or messages) are solely sorted by the days since the last activity and completely lack filtering capabilities, navigating historical support requests is difficult. Furthermore, the current process limits collaboration, as users are unable to tag colleagues into ongoing issues.
Proposed Solution Implementing a centralised ticket view/ dashboard with standard sorting and filtering options would significantly improve visibility and streamline ticket management for frequent users. This solution would also help mitigate the loss of collaborative functionality by providing a EVO domain shared space to manage and coordinate on tickets.
This is a great idea.