Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Status Idea Received
Product ResDiary
Categories Bookings & Walk-ins
Created by Guest
Created on Mar 26, 2026

RELATED IDEAS

Customisable Button Text on Final Cross‑Sell Step in Widget

In the ResDiary booking widget, the final step of the cross‑sell flow currently displays a button labelled “Next”. This is confusing for guests, as there are no further steps in the process. From a user‑experience perspective, the button should reflect the action being taken—such as “Confirm”, “Finalise Booking”, or “Complete Reservation”.

It would be highly beneficial to have the ability to customise the button text on this final step of the widget. This would help improve clarity for guests, reduce drop‑off, and better align the interface with standard booking and checkout behaviour.

Providing a configurable label for the final action button—either globally or per widget—would give restaurants more control over UX and ensure the booking journey feels complete and intuitive.

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