Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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ResDiary

Booking notification - allow condition for no deposit

We have the option for Deposit exists, but we would like to put a cancellation link and this would only work if we can only show this to those with no deposit paid. The promo option would not work, as they change all the time. Number of guests is ...
15 days ago in ResDiary Idea Received

Automated Reports

Although it's only happened a few times there have been occasions where resdiary has been inaccessible. We now regularly export and save our booking report to try and ensure we always have sight of some (not all) bookings coming in if this should ...
4 days ago in ResDiary / Bookings & Walk-ins Idea Received

Add an alternative way to set opening hours

It would be much more logical to be able to enter opening hours without the extreme use of close outs
5 days ago in ResDiary / Admin & Settings Idea Received

Booking Form Field Customisation "Display Custom Fields on the Main Booking Form"

The ability to display custom fields directly on the main booking form for staff, and optionally on the online booking form for customers, would greatly improve both usability and flexibility. Currently, all custom fields are automatically placed ...
5 days ago in ResDiary / Booking Widgets & Channels Idea Received

Resdiary App light mode toggle

Would love to see a light mode option for the android and IOS app of resdiary
13 days ago in ResDiary / Mobile App Idea Received

Manage user access across multiple venues

To add/amend users, you need to go into the settings of the venue where they were first set up. A central dashboard with all users and permissions would save having to switch venues to find their 'home' venue.
12 days ago in ResDiary / Admin & Settings Idea Received

Offer booking customers alternative times

When a customer wants to book a certain time, the widget will show only the promotions available, it does not show where a different time (such as 15 minutes before or after is available), this leads to countless missed opportunities as customers ...
about 1 month ago in ResDiary Idea Received

Booking Add-Ons / Extras in Widget

Allow customers to add optional extras during the online booking process, such as cakes, champagne, flowers, or upgrades like Prosecco with afternoon tea.Current workaround: Venues create multiple promotion variants (e.g., 'Afternoon Tea' and 'Aft...
7 months ago in ResDiary / Booking Widgets & Channels Idea Received

Auto-Refresh Diary for Online Bookings

Online bookings should auto-populate in the diary in real-time without requiring manual page refresh. Currently, new bookings don't appear until the user refreshes or performs another action, which is problematic for venues with walk-ins and bar t...
7 months ago in ResDiary / ResDiary Web Idea Received

Support Multiple Brands Under One Venue

As the hospitality industry evolves, more and more businesses operate multiple dining concepts under one property. A single destination may include a fine dining restaurant, a casual restaurant, a café, a rooftop bar, private dining rooms, or an e...
25 days ago in ResDiary Idea Received