Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
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Status Under Review
Product Access EPoS
Created by Guest
Created on Aug 21, 2024

RELATED IDEAS

Detail to be added to a 'return'

When a return is flagged we get to select from preset reasons. We would benefit if the manager can also add detail to this transaction like it happens with comps and paid outs.

  • Attach files
  • Guest
    Reply
    |     Sep 5, 2024

    Hi


    We are undergoing an audit and it was highlighted that the 'returns' are not giving the full explanation for their reason. At the minute, when our managers do a refund, they select the reason, but there isnt a open text option to add detail, therefore they hand write on the docket and we need to store these dockets.


    If we had an open text box, then we can have the detail stored in the back office and when querying random dockets, head office will not need to pull the cash sheets to review hand written dockets.


    thank your Noel

  • Admin
    Jon L
    Reply
    |     Aug 30, 2024

    Thank you for reaching out to us regarding your recent inquiry. We appreciate the opportunity to assist you and want to ensure that we provide you with the best possible support.

    To help us address your concerns more effectively, we kindly ask that you contact our dedicated support team with some additional information. This will allow us to better understand your situation and provide you with feedback.

    When contacting our support team, please be sure to include the following reference number:

    EPOS-I-42

    This reference number will help our team quickly identify your case and provide you with prompt assistance. Additionally, we would greatly appreciate it if you could provide more details about your inquiry. The more information you can share, the better equipped we'll be to resolve your issue efficiently.

    Our support team is always here to help and looks forward to assisting you further. Please don't hesitate to reach out with any questions or concerns you may have.

    We value your business and are committed to ensuring your satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon.

    Best regards