Access Hospitality - Ideas Portal

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Status Rejected
Product Access EPoS
Created by Guest
Created on Aug 27, 2024

RELATED IDEAS

Open Tracks

Open tracks cause multiple issues and whilst being company procedure to not have any, they still happen.
I'd like all open tracks to be cashed off as part of the new day.
So tills reboot C.6/7am - any open track to be cashed off as 'cash' and cash rec is impacted.
then files that feed out of EPOS into other systems will have the correct information on them.

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  • Guest
    Reply
    |     Sep 19, 2024

    This is really impactful to our business, and while I understand you're not willing to move open tracks to cash, they could be moved to another media / refunded / voided from the system.

    Open tracks impact, Stock, VAT, sage intacct and causes continual problems

    I need an automated process in the system to help us grow as a business rather than spending numerous hours weekly fixing issues because a site manager has not done their job.

    please can you re review this idea as I surely cannot be the only customer that struggles with this area

    thank you

  • Admin
    Jon L
    Reply
    |     Aug 30, 2024

    Thank you for sharing your idea regarding the management of open tracks in our system. We appreciate your feedback and the opportunity to address your concerns.

    We understand your suggestion to introduce manual steps or modifications to the end-of-day process to handle open tracks more effectively. After careful consideration, we'd like to offer our perspective on the matter:

    1. Current Process Efficiency: We believe that our current automated process is designed to maintain the most efficient and smooth operation possible. It has been optimized to minimize disruptions and ensure consistency across all user experiences.

    2. Addressing Open Track Issues: We recognize that you may be experiencing some challenges with open tracks. If this is a recurring issue, we'd be happy to work with you directly to identify any specific pain points and provide targeted solutions or additional training if needed.

    3. Potential Manual Interventions: While we aim to keep the process as automated as possible, we understand the desire for more control. We could explore the possibility of introducing optional manual steps for users who prefer a more hands-on approach. This could include:

      • A reminder notification before the next day begins, prompting users to review and close any open tracks.

      • An option to manually trigger the 'end of day' process, which would include warnings about open tracks.

    4. Maintaining Automated Safeguards: Rest assured, even if we implement these optional manual steps, the automated end-of-day process will continue to run at its programmed time. This ensures that all necessary processes are completed, regardless of manual intervention.

    We're committed to providing you with the best possible experience and are always open to improving our systems. If you'd like to discuss this further or have any additional ideas, please don't hesitate to reach out to our customer support team.

    Thank you again for your valuable input. We look forward to continuing to serve you and ensure your success with our platform.

    Best regards