Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
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Access Collins

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Customisable cancellation button

We currently have the customer cancel button disabled in email correspondence because we do not want customer to be able to cancel their booking if within a certain time frame before the booking. It would be good if the Cancel booking button tick ...
3 months ago in Access Collins 0 Idea Received

Reporting on Customer labels

We would like to be able to report on customer labels as well as booking labels. We mark our VIP customers in the customer profile and would like to report on these, either as VIP's that have visited or upcoming. This is invaluable information for...
about 2 months ago in Access Collins 0 Idea Received

Make Custom Fields visible in Run sheets/Diary Quick View

The custom fields do not appear anywhere else other than by clicking into the full booking view on Collins. This should be made easily readable by adding to both printed customised run sheets AND the quick view when on the diary or floorplan page.
4 months ago in Access Collins 0 Under Review

Pre-order Handling for Shared Dishes

As a restaurant manager at Glendola Irish Bars, I want the pre-order system to correctly handle shared dishes like Chateaubriand, So that two guests can be linked to one dish, allowing both to select their sides/sauces, and the pre-order is marked...
about 1 month ago in Access Collins 0 Idea Received

Limit arrivals by tables rather than covers

We are a small hotel with a small front of house team and it would really help us if we could limit arrivals by tables rather than covers. For example, we can easily take up to 4 tables at any one half hour slot, which could be 4 tables of 2, or 4...
about 2 months ago in Access Collins 0 Idea Received

Use the Metric system in Australia

Use the Metric system in Australia. We don't know what a mile is...
3 months ago in Access Collins 0 Idea Received

Invoices (Corporate card charges to be accounted)

It would great to have the ability to add the corporate credit card charges that are added by stripe payments to customers invoices. Currently if we add this charge, it appears as if the amount is outstanding. Thus the invoice's are not accurate d...
4 months ago in Access Collins 0 Idea Received

Automatic PDF attachement on Enquiry response

We have predefined automatic enquiry email responses. We would like to be able to set this so our menu can go out attached to these automatically also
3 months ago in Access Collins 0 Idea Received

ChatBot for bookings

Some other bookings systems have developed a lice chat with a Bot that helps the customer through the booking process by asking all types of questions for the purpose of automatically creating the booking with the information provided. This bookin...
4 months ago in Access Collins 0 Under Review

Diary"info" section - tables should detail tables they can join with automatically (reading from table joins section)

When you click on the “I” section from the diary or within a booking, you can see detail on the venue. We use this notes section a lot. However there are also details about individual tables. We are aware you can manually select that these tables ...
3 months ago in Access Collins 0 Idea Received