Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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RELEASED Collins - Custom Fields Can Be Set Up in Collins but Cannot Be Accessed via the Collins API
As a Collins customer, I need the custom field data collected during the booking process to be accessible via the Collins API. Currently, custom fields can be configured in Collins, but there is no way to extract that data through the Collins API....
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RELEASED Collins - Same day Booking Notification
All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
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Access Collins

    Showing 205 of 1071

    Add a mandatory 'minimum selection' on set menus

    When guests are ordering a set menu, there is only a 'maximum' number of items to select and no 'minimum'. Often guests think they have clicked a button when they have not. If the guest is ordering off multiple menus, it is unclear when the guest ...
    3 days ago in Access Collins 0 Idea Received

    Fix Venues Inactive Status

    The Status field in the Venues API is useless. Actively trading sites are still flagged as Inactive. This masks an issue with deleted sites still being shown in the API endpoint. This has been raised with the support desk, but I was told it is "ex...
    19 days ago in Access Collins 0 Idea Received

    Lock tables feature to work on floorplan view

    When a table is locked on the diary page, it is not locked on the floorplan view and can be moved. Please can the lock feature apply across all views?
    10 days ago in Access Collins 0 Idea Received

    European Payment Methods

    This year Wero will launch as a pan-European payment method, replacing iDeal in the Netherlands and becoming a default payment option across France, Belgium, Germany, and other EU markets. Currently, due to a lack of local payment integration, loc...
    2 months ago in Access Collins 0 Idea Received

    User Log

    I'd love to have a user log that is accessible so I can see who is logged in and online/working, perhaps with a status so if a user is online but busy it shows. Within it, be great if it also tracked if that person made any admin/back office chang...
    8 days ago in Access Collins 0 Idea Received

    All booking fields to be mandatory for internal bookings

    It should be mandatory for all booking fields to be filled so that we can utilise the data for our business more effectively and ensure a smooth integration when receiving deposits
    16 days ago in Access Collins 0 Idea Received

    Ability to automatically send invoice receipts

    We get so many requests for tax receipts from payments within the booking. Can there be a way the customer can download the tax invoice receipts themselves?
    over 1 year ago in Access Collins 1 Accepted to Backlog

    Automatically clear notifications for bookings that are in the past

    Currently we are having to manually clear heaps of notifications for bookings that have already passed (e.g. booking changed for a booking from yesterday) - would be great if these are manually cleared when the booking has passed.
    10 days ago in Access Collins 0 Idea Received

    Respect payment settings when modifying bookings

    When allowing changes to bookings with payments, the system doesn’t respect the required payment settings. This can result in a customer modifying their booking and increasing their pax without paying the relevant amount. This means that if the bo...
    4 months ago in Access Collins 0 Idea Received

    Expose DBP_Status field in Venues API

    The "inactive" flag only denotes whether the site has a public listing. There is no way to tell if a record has been deleted in source without this field.
    12 days ago in Access Collins 0 Idea Received