Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Access Tonic

    Combine multiple ticket types into a single Access Collins booking (per purchase)

    When a purchase includes multiple ticket types (e.g. Adult, Child, Under 3), the Access Tonic → Access Collins integration sends through a separate booking for each ticket type - even when all ticket types are mapped to the same Booking Type in Co...
    14 days ago in Access Tonic 0 Accepted to Backlog

    Automatically send emails to guests on the Wait List

    I will often set up the wait list feature as my events will often sell out. I'd love to be offer new tickets for those on the guest list, it's hard to keep monitoring the current set up and it's extra work to send out individual emails until someb...
    27 days ago in Access Tonic 0 Under Review

    Log of sent emails for each booking

    I have customers disputing that they have received their e-ticket. I have no way of checking this in Tonic as I can do for Collins. I have to reach out to the CS team and ask them. They say they can only check email sent in the last 30 days. If th...
    2 months ago in Access Tonic 0 Under Review

    Hidden/ Live status

    Could we please have an extra action button on the event summary to be able to switch from hidden to live/ live to hidden more easily? When working with brands, specially, it can get quite laborious to go into each single event to change the statu...
    4 months ago in Access Tonic 0 Under Review

    Ticket names

    When creating tickets for an event, having predefined ticket types drop-down for selection would be ideal (e.g. General Admission, Children Admission, AOP etc) and free-text entry could be allowed with an option for "custom", just as we have on Co...
    4 months ago in Access Tonic 0 Under Review

    Customise time slot names

    Have the ability to customise the names of the time slots.
    26 days ago in Access Tonic 0 Accepted to Backlog

    Deletion

    It would be highly useful to have a delete button on events, if that was made in error or no longer needed/ cancelled. Deletion should be available to higher permissions users to avoid issues. It seems silly that the only tool available is to hide...
    4 months ago in Access Tonic 0 Under Review

    Improve linked occurrence admin for dates which have taken place

    I currently have a long list of events which I have linked together in the "Linked Occurrence" section of the admin. It would be much clearer for me if I was able to see all the ones which I have upcoming rather than events which have taken place....
    about 1 month ago in Access Tonic 1 Under Review

    Ability to adjust product positioning on the checkout

    I want to display one of my products higher up in the list of products as this is the one I want to sell the most of. It currently lists all products in the order I added them in the admin, but I want to adjust the positioning like I can for tickets.
    about 1 month ago in Access Tonic 1 Already exists

    Improved Users tab

    At group level, we should be able to have full visibility of all users registered as well as their permissions, and download the data if needed. We currently only have the ability to add new users, and it would be great to be able to remove them t...
    over 1 year ago in Access Tonic 1 Accepted to Backlog