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Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

Status Under Review
Product Access Collins
Created by Guest
Created on Aug 27, 2024

New + improved Livewait

We want to have the ability to use livewait even when the restaurant isn't full.


For example the kitchen might be rammed with checks and they can't take on any more orders, but we have tables free. We want to be able to tell a guest to come back in 20/30 minutes, but right now we don't have that functionality. We want to be able to stagger service in a way that benefits both staff and guests.


We previously used DOJO if you would like to do some research into this function. It would be helpful to start a queue without it being linked to the diary, we would just take name, number and give them an estimated wait time.

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