Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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My ideas: Access Collins

Showing 93 of 541

Reporting on Customer labels

We would like to be able to report on customer labels as well as booking labels. We mark our VIP customers in the customer profile and would like to report on these, either as VIP's that have visited or upcoming. This is invaluable information for...
3 months ago in Access Collins 0 Idea Received

Limit arrivals by tables rather than covers

We are a small hotel with a small front of house team and it would really help us if we could limit arrivals by tables rather than covers. For example, we can easily take up to 4 tables at any one half hour slot, which could be 4 tables of 2, or 4...
3 months ago in Access Collins 0 Idea Received

Automatic PDF attachement on Enquiry response

We have predefined automatic enquiry email responses. We would like to be able to set this so our menu can go out attached to these automatically also
4 months ago in Access Collins 0 Idea Received

ChatBot for bookings

Some other bookings systems have developed a lice chat with a Bot that helps the customer through the booking process by asking all types of questions for the purpose of automatically creating the booking with the information provided. This bookin...
4 months ago in Access Collins 0 Under Review

3rd party voucher integration / Voucher information in booking types

Ideally, the system should integrate with third party platforms such as Virgin, BuyaGift, VoucherCart so that the customer can easily add all the voucher details inside Collins in pre-determined fields. The other solution (not as ideal but better ...
4 months ago in Access Collins 0 Idea Received

Allow customers to redeem soda voucher in the Collins checkout

No description provided
8 months ago in Access Collins 0 Under Review

Allergen Information for the party

When placing the booking/enquiry. A drop down that the customer can select if someone in the party has an allergy/intollerance and which one it is. That information then needs to drop onto the run sheet.
about 2 months ago in Access Collins 0 Idea Received

customer retention report

Hi , I was asked to send my idea here so my Question is, Why don't we get a report that gives the Customer retention rate. Basically we can identify the repeat customers either by their email address or Phone number used for the booking that can h...
3 months ago in Access Collins 0 Idea Received

Diary"info" section - tables should detail tables they can join with automatically (reading from table joins section)

When you click on the “I” section from the diary or within a booking, you can see detail on the venue. We use this notes section a lot. However there are also details about individual tables. We are aware you can manually select that these tables ...
4 months ago in Access Collins 0 Idea Received

Customisation of email content (outside of HTML API) with imagery and buttons/CTAs etc

In the emails section of the site settings (see below section), you can customise emails with a logo etc – but that’s about it. It would be great to control some additional settings such as: Email Backgroun d colour functionaility Add header image...
4 months ago in Access Collins 0 Idea Received