Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Hyperlink feature in pre order menu descriptions
Adding hyperlink feature to the pre order menu description
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RELEASED Collins - Site Tag filter on Source Reporting
For a site tag filter to be added to the Source Report in Collins. This will allow us to see the reporting, by brand or segment which is crucial for large businesses such as ours. Particularly if you oversee the organisation or multiple brands. I ...
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Access Collins

    Showing 190 of 951

    Table Reporting

    To introduce a new filter on the bookings report to allow selection of specific tables, in order to retrieve covers data on those areas that are relevent over a time period.
    9 months ago in Access Collins 0 Idea Received

    Booking URL generator

    The booking URL generator could have more options, for instance select days of the week and not just an specific date - and possibly a start and end date if at all possible. It would be also great to have an option to 'pull' from an existing offer...
    about 1 year ago in Access Collins 0 Idea Received

    Auto fill customer details

    It would be easier if customer details can be auto filled from the guest's name or phone number not just their email
    9 months ago in Access Collins 0 Idea Received

    Flagging or declining rude past customers

    We are very lucky and have lovely customers on the whole, but there have been a few over the years who have been extremely rude to staff. Ideally, it would be good to 1) be able to see our customer label before booking them in and 2) block them fr...
    9 months ago in Access Collins 0 Idea Received

    Private view/Hidden Booking types - for Invite only third party campaigns

    By creating functionality for a "hidden/published/private view" feature within booking types, you could use this to create booking channels that you don't wish to surface on your main website widget or DMN. As an example we could create a booking ...
    over 1 year ago in Access Collins 0 Idea Received

    Require Customers to confirm email address twice

    A lot of customers have typos in their emails. Can we make it mandatory that they input it twice in the booking enquiry so emails 'match'.
    9 months ago in Access Collins 0 Idea Received

    Customisable Subjects in Emails

    Email subject lines need to be customisable. Customers receive many different email threads due to diverse subject lines and will have multiple conversation threads happening at once. This is a confusing experience for them that needs to be option...
    5 months ago in Access Collins 0 Idea Received

    Give managers a quick summary of Breakfast, Lunch and Dinner covers from diary view

    Give sites the tools to tweak Heads In feature. We need times defined by site and the option to not 'double count' guests that have a duration spanning two services.
    about 1 year ago in Access Collins 0 Idea Received

    Choices, once selected, are summarised in chronological order and not in order by category

    The ordering system would be better if choices, once selected, were summarised in chronological order (i.e. starters, then mains, then desserts). As it is they are listed in the order in which they are entered, and it is harder to double check if ...
    about 1 year ago in Access Collins 0 Idea Received

    History log: Show the user's name instead of "Collins Robot"

    When the venue or any users sent an email to the guests through Collins, the history log shows "Collins Robot" instead the name of the user who sent the message.
    9 months ago in Access Collins 0 Idea Received