Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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RELEASED Collins - Option for new custom field to be made compulsory
If the custom field isn't compulsory, the data in Collins will not always be accurate. For some booking types it is more important to complete the custom field than others.
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Access Collins

Showing 88

New Customer Flag

it is possible to have the system identify when the guests is a new guest i.e. a first time booker. I believe it would be theoretically possible provided a guest books using an email address as this is collects the data of past bookings etc. Ideal...
27 days ago in Access Collins 0 Idea Received

Close Area (or Limit Arrival) for just a date range rather then forever

If you want to quickly reduce opening times or shut in the afternoons for a few months of the year this is very hard to do efficiently without adding a rule for each individual date.
about 1 month ago in Access Collins 0 Idea Received

Reservation Label

Reservation label currently only prints onto 1 x A4 page. It would be useful to have 2/3 labels to a sheet to reduce paper waste and ultimately be more sustainable.
23 days ago in Access Collins 1 Under Review

Choice of more than one offer on a booking

We would like the ability for the customer to choose more than one offer to add to their booking. At the moment you can only choose one offer as a customer.
24 days ago in Access Collins 0 Idea Received

For Apple Pay, Google Pay and PayPal to be supported so customers can make payments with these methods.

To be able to send out a payment link to support Apple & Google pay. To do so the client would follow the same procedure of requesting a payment by going into the booking > payment > Would be able to request a payment type that supports ...
7 months ago in Access Collins 2 Accepted to Backlog

Centralized Collins Settings

A lot of settings inside the Booking Types should be applied to all sites by one click. For example, email and messages texts, duration interval, time slot interval. These settings are often similar for all sites or large group of sites. Ideally t...
2 months ago in Access Collins 1 Under Review

Booking URL generator

The booking URL generator could have more options, for instance select days of the week and not just an specific date - and possibly a start and end date if at all possible. It would be also great to have an option to 'pull' from an existing offer...
7 days ago in Access Collins 0 Idea Received

Allow different minimum people in tables at different times of the day

We want to be able to have different table/area minimum and maximum numbers at different times of the day, currently it can only be set by day. This is so we can allow smaller groups to auto-confirm at off peak times during the day and keep the pe...
13 days ago in Access Collins 0 Idea Received

support in checkout "hold reservation"

When 2 guests make a reservation at the same time and the reservation requires payment this can result in 2 bookings being assigned to the same table which means the restaurant is over booked. If there was support in checkout for "hold reservation...
8 days ago in Access Collins 0 Idea Received

Show Customer Notes when staff hover over booking in diary (like run-sheet notes)

Customers permanent profile notes (likes and dislikes) are impossible to see quickly without entering the booking.
about 1 month ago in Access Collins 0 Idea Received