Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
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RELEASED Collins - Option for new custom field to be made compulsory
If the custom field isn't compulsory, the data in Collins will not always be accurate. For some booking types it is more important to complete the custom field than others.
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Access Collins

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Customisation of email content (outside of HTML API) with imagery and buttons/CTAs etc

In the emails section of the site settings (see below section), you can customise emails with a logo etc – but that’s about it. It would be great to control some additional settings such as: Email Backgroun d colour functionaility Add header image...
3 months ago in Access Collins 0 Idea Received

Allow customers to redeem soda voucher in the Collins checkout

No description provided
7 months ago in Access Collins 0 Under Review

Transparent affiliate reporting

Affiliate reporting I require a report showing the number of bookings generated from affiliate partners - ATUK/ Google etc. I understand these covers are marked with the source 'DesignMyNight' in the enquiries tab. The report should be based on Re...
4 months ago in Access Collins 0 Under Review

New + improved Livewait

We want to have the ability to use livewait even when the restaurant isn't full. For example the kitchen might be rammed with checks and they can't take on any more orders, but we have tables free. We want to be able to tell a guest to come back i...
3 months ago in Access Collins 0 Under Review

Considering location when cross selling

Client has multiple venues. Cross sell is turned on. Customers are offered venues miles away when no availability in their chosen venue- e.g. enquiring for London and cross sell offers Portsmouth.
7 months ago in Access Collins 0 Under Review

Place cards to show the full pre-order instead for each guest

Hi, Currently we get a place card for each guest's order. We require an option for table cards as well with all pre-orders on the same card even if the order was placed by guest. Thanks Simona
about 2 months ago in Access Collins 0 Idea Received

3rd party voucher integration / Voucher information in booking types

Ideally, the system should integrate with third party platforms such as Virgin, BuyaGift, VoucherCart so that the customer can easily add all the voucher details inside Collins in pre-determined fields. The other solution (not as ideal but better ...
4 months ago in Access Collins 0 Idea Received

Design change/messaging on booking form iframe to make after midnight slots clearer which day they are for

What is the idea? Add a message on the booking form iframe (where users input their details) to make it clearer what day they are booking for, if they are booking a slot after midnight on a day. (e.g. something like, please note you are booking fo...
4 months ago in Access Collins 0 Idea Received

Pre-order summary email - business to be able to amend the text

Hi, I must amend the text of the pre-order summary to suit our business needs but I understand that's hard-coded text. That's not convenient for us. Thank you
about 2 months ago in Access Collins 0 Idea Received

Day cut-off to be changed to 24 hours cut-off instead of 1 day (attn. Ciprian Popescu)

Hi, The cut-off should be 24 hours before the guest's reservation time, instead of 1 day, which in Collins terms is midnight. This puts a lot of pressure on our FOH team and kitchen team as all restaurants in the Royal Ballet and Opera operate on ...
about 2 months ago in Access Collins 0 Idea Received