Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

CREATE IDEA

Recently Released Ideas

View all
RELEASED Collins - Option for new custom field to be made compulsory
If the custom field isn't compulsory, the data in Collins will not always be accurate. For some booking types it is more important to complete the custom field than others.
Share feedback 0
RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
Share feedback 1

Access Collins

Showing 133 of 743

Yellow Box payment wording

Can we update the wording in yellow. It is causing confusion with card auths as guests receive a message from us saying that we wont take money but then your message contradict this. Your template says 'payment' every time we request a card author...
24 days ago in Access Collins 0 Idea Received

Require Customers to confirm email address twice

A lot of customers have typos in their emails. Can we make it mandatory that they input it twice in the booking enquiry so emails 'match'.
14 days ago in Access Collins 0 Idea Received

For Apple Pay, Google Pay and PayPal to be supported so customers can make payments with these methods.

To be able to send out a payment link to support Apple & Google pay. To do so the client would follow the same procedure of requesting a payment by going into the booking > payment > Would be able to request a payment type that supports ...
11 months ago in Access Collins 2 Accepted to Backlog

Time Limit on booking changes

Add a time limit on the customer booking changes. To stop customers from changing their booking until the last second. We have a policy in our booking terms & conditions that no changes can be made to the booking within 72 hours notice but thi...
17 days ago in Access Collins 0 Idea Received

Guest cancellation reason

Can a cancellation reason box or selection drop down be added to a guest cancellation? This would allow us to capture reasons for guests cancelling particularly auto confirmed bookings where there is little or no direct interaction between team an...
5 months ago in Access Collins 1 Idea Received

Flagging or declining rude past customers

We are very lucky and have lovely customers on the whole, but there have been a few over the years who have been extremely rude to staff. Ideally, it would be good to 1) be able to see our customer label before booking them in and 2) block them fr...
10 days ago in Access Collins 0 Idea Received

Simpler, clearer booking rules for staff

I would like to raise something that should be an easy fix and I'd be very grateful if you could please do this, as it is causing a great deal of frustration for us. We need the process of booking our customers on to Collins to be as simple as pos...
10 days ago in Access Collins 0 Idea Received

Booking Source Tracking for URL Generator

We love the functionality whereby we can set up a widget with a specific source to allow us to track where our bookings come from as this allows us to put effort into the places that have the best results. However, we are now unable to track every...
4 months ago in Access Collins 3 Idea Received

Same day Booking Notification

All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
3 months ago in Access Collins 1 Idea Received

Centralized Collins Settings

A lot of settings inside the Booking Types should be applied to all sites by one click. For example, email and messages texts, duration interval, time slot interval. These settings are often similar for all sites or large group of sites. Ideally t...
6 months ago in Access Collins 1 Under Review