Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Minimum Spend API Response Field
Minimum spends are obviously an integral part of reporting on hospitality events, so none of us here can believe there isn't an API response field for this already - but apparently there's not because it's tied into the value field when applicable...
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RELEASED Collins - Have visibility of when other users are editing settings
When in settings for a venue in Collins, you have no visibility of if any other users are also making changes at the same time. This means the work you do may not save. It would be really handy to have a notification like you do on tonic and when ...
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Access Collins

    Showing 190 of 949

    Limit arrivals enhancement (within booking types)

    We have many venues within our estate having a kitchen break in certain days of the week. I.E.: Mon to Sat, kitchen is closed 3-6pm. We now have some venues wanting to shorten that closure during summer (school holidays) and in order to adjust the...
    5 months ago in Access Collins 0 Idea Received

    More widget style options and easier customisation

    The single existing booking widget feels very restrictive, having multiple options to choose from would make it must easier to tailor the widget to brand, but also make it easier to display on website in a suitable manor. Even just a landscape opt...
    2 months ago in Access Collins 0 Idea Received

    Centralized Collins Settings

    A lot of settings inside the Booking Types should be applied to all sites by one click. For example, email and messages texts, duration interval, time slot interval. These settings are often similar for all sites or large group of sites. Ideally t...
    about 1 year ago in Access Collins 1 Under Review

    New Customer Flag

    it is possible to have the system identify when the guests is a new guest i.e. a first time booker. I believe it would be theoretically possible provided a guest books using an email address as this is collects the data of past bookings etc. Ideal...
    about 1 year ago in Access Collins 0 Accepted to Backlog

    Pop up from part day closures

    If a site is closing for 1/2 a day for a certain event we cannot create a pop up for guests to see (we can do this for full day closures)
    about 2 months ago in Access Collins 0 Idea Received

    The ability to change the wording for enquiries/bookings from cancelled to declined

    When customers receive a booking cancellation email the title reads- 'Your booking at ********* has been cancelled'. I would like to change the word cancelled to declined, unfortunately this is not something I can change as it is embedded into the...
    about 2 months ago in Access Collins 0 Idea Received

    Split payments between members of a party

    Allow the lead booker to share the total cost of the booking with friends/ colleagues by splitting the payment, similarly to what happens when they share the pre-orders link and guests pay separately. This will drive conversion of large consumer b...
    9 months ago in Access Collins 0 Idea Received

    Mandatory "Booking Type" & "Email" fields for internal bookings

    In order to ensure our data is clean when moving data from Collins to Tableau/PBI we would like the booking type & email to be mandatory when sales/reception teams are making bookings as this is currently not an option.
    9 months ago in Access Collins 0 Under Review

    Enquiry > Inquiry copy change for U.S.

    make Collins more suitable for US market. As a U.S.A. customer, I want the term "enquiry" to be replaced with "inquiry" in the Collins product, so that the language is more familiar and understandable for U.S.A. audience.
    about 1 year ago in Access Collins 2 Accepted to Backlog

    Close Areas - Admin message to display on the diary

    When closing tables or specific areas, on the Admin message for the reason why it is closed, that message should be made visible on the greyed out tables. Example: table 5 should be blocked off every Tuesday from 7pm for a Quiz master - so Quiz Ma...
    9 months ago in Access Collins 0 Under Review