Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Site Tag filter on Source Reporting
For a site tag filter to be added to the Source Report in Collins. This will allow us to see the reporting, by brand or segment which is crucial for large businesses such as ours. Particularly if you oversee the organisation or multiple brands. I ...
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RELEASED Collins - Transparent affiliate reporting
Affiliate reporting I require a report showing the number of bookings generated from affiliate partners - ATUK/ Google etc. I understand these covers are marked with the source 'DesignMyNight' in the enquiries tab. The report should be based on Re...
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Access Collins

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Time Limit on booking changes

Add a time limit on the customer booking changes. To stop customers from changing their booking until the last second. We have a policy in our booking terms & conditions that no changes can be made to the booking within 72 hours notice but thi...
20 days ago in Access Collins 0 Idea Received

Centralized Collins Settings

A lot of settings inside the Booking Types should be applied to all sites by one click. For example, email and messages texts, duration interval, time slot interval. These settings are often similar for all sites or large group of sites. Ideally t...
6 months ago in Access Collins 1 Under Review

Same day Booking Notification

All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
3 months ago in Access Collins 1 Idea Received

Enquiry > Inquiry copy change for U.S.

make Collins more suitable for US market. As a U.S.A. customer, I want the term "enquiry" to be replaced with "inquiry" in the Collins product, so that the language is more familiar and understandable for U.S.A. audience.
7 months ago in Access Collins 2 Under Review

New Customer Flag

it is possible to have the system identify when the guests is a new guest i.e. a first time booker. I believe it would be theoretically possible provided a guest books using an email address as this is collects the data of past bookings etc. Ideal...
5 months ago in Access Collins 0 Idea Received

Flagging or declining rude past customers

We are very lucky and have lovely customers on the whole, but there have been a few over the years who have been extremely rude to staff. Ideally, it would be good to 1) be able to see our customer label before booking them in and 2) block them fr...
13 days ago in Access Collins 0 Idea Received

Simpler, clearer booking rules for staff

I would like to raise something that should be an easy fix and I'd be very grateful if you could please do this, as it is causing a great deal of frustration for us. We need the process of booking our customers on to Collins to be as simple as pos...
13 days ago in Access Collins 0 Idea Received

Allow payment links to be sent via text message without an email address

Currently to generate a payment link, Collins requires an e-mail address, even if the link is then sent by text message. If the customer is on the go it will speed up the process if only the mobile number was required, also avoiding trying to spel...
28 days ago in Access Collins 0 Idea Received

Increase API Limit

Please increase the number of available records per API call to over 10,000. If we query the API for changes made on the previous day, we get every booking that took place, as well as every booking that had an amendment made, and every booking tha...
5 months ago in Access Collins 1 Idea Received

Add Klarna or other payment options to Collins

Add Klarna or other payment options to Collins, for example: https://www.g2.com/products/klarna/competitors/alternatives This will help large consumer bookings such as hen parties and birthdays to confirm bookings faster and drive conversion of au...
29 days ago in Access Collins 0 Idea Received