Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Access Maintain

    Showing 98 of 951

    Contractor alerts on additions to notes

    Some contractors would like to have a notification sent to them every time a note is added to one of their jobs so they can action it straight away. This will help ensure contractors pick up on any updates notes and responed quickly, help us under...
    over 3 years ago in Access Maintain 0 Idea Received

    Reactive job exports

    Occasionally we need to send full reactive visit notes to external contacts such as insurers. The current 'print screen' option only prints the text on the screen and much of the notes are missed. When there are multiple visits you have to scroll ...
    11 months ago in Access Maintain 0 Idea Received

    Multiple workspace tabs

    The ability to have multiple maintain tabs opened in the same window. This was possible before the migration on workspace due to a defect, however the customers dount it more time effective.
    over 3 years ago in Access Maintain 0 Idea Received

    Allow contractor KPI information to be seen per 4 weekly period not just by month

    There is no way to filter how contractors did on their KPIs per 4 weekly period, only by Month but the system is set up to allow 4 weekly period to run. Currently there is no accurate way to see how they are performing by period.
    11 months ago in Access Maintain 0 Idea Received

    Introduce the ability to select rooms on quotes in the same way as a callout does

    We are using rooms and are looking to have similar functionality for raising a quote as there is when raising a callout where you have the ability to select a specific room.* When raising a callout, after selecting the area and the work type, you ...
    almost 4 years ago in Access Maintain 1 Idea Received

    PMV Account Type restriction.

    We recharge some repairs using a GL Code which Access describes as an Account Type. For some reason this prevents us setting up rechargeable PMVs using the same GL code. We are told we cannot have the same GL code to do both which creates serious ...
    about 1 year ago in Access Maintain 0 Idea Received

    Ability to attach an MP4 file when placing a callout

    When placing a callout via desktop / mobile app we have the ability to attach pictures to help visually explain the problem, it's been asked whether videos could also be attached when raising jobs to help alsoIt could lead to the customer spending...
    over 6 years ago in Access Maintain 2 Accepted to Backlog

    Costs of parts for In House Engineers

    Currently, when an in house engineer completes a task, they're asked if parts were used and allowed to select yes or no. I would like to see the option to add the costs of those parts to the job, as ultimately they are a maintenance cost to the bu...
    about 1 year ago in Access Maintain 0 Idea Received

    Option to differentiate In Hours & Out of Hours Emergency arrival fee

    Giving users option to input different values for contractor's Emergency / In Hours and Emergency / Out of Hours arrival fees. As it stands, both of the values are always the same.
    almost 5 years ago in Access Maintain 0 Idea Received

    Emergency Call out SLA

    Please able to allocate to contractors attendance within 4 hours based on trade if the contractor is unable to complete a within 3 hour our preferred SLA
    about 1 year ago in Access Maintain 0 Idea Received