Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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Access Collins

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Mandatory "Booking Type" & "Email" fields for internal bookings

In order to ensure our data is clean when moving data from Collins to Tableau/PBI we would like the booking type & email to be mandatory when sales/reception teams are making bookings as this is currently not an option.
17 days ago in Access Collins 0 Idea Received

Auto fill customer details

It would be easier if customer details can be auto filled from the guest's name or phone number not just their email
4 days ago in Access Collins 0 Idea Received

Ability to archive/expire pre order menus

Ability to archive pre order menus that are out of date, rather than delete completely - as if deleted they remove the items from orders already made that have been agreed. Similar to how we can archive booking types. OR add an expiry date, like w...
about 1 month ago in Access Collins 0 Idea Received

Close Areas - Admin message to display on the diary

When closing tables or specific areas, on the Admin message for the reason why it is closed, that message should be made visible on the greyed out tables. Example: table 5 should be blocked off every Tuesday from 7pm for a Quiz master - so Quiz Ma...
19 days ago in Access Collins 0 Idea Received

Split payments between members of a party

Allow the lead booker to share the total cost of the booking with friends/ colleagues by splitting the payment, similarly to what happens when they share the pre-orders link and guests pay separately. This will drive conversion of large consumer b...
25 days ago in Access Collins 0 Idea Received

Be able to drag bookings on the diary page to move time or allocate multiple tables

Be able to drag bookings on the diary page across to different time slots, and also drag and drop to allocate to multiple tables. This will be quicker and more effective than the current process.
about 1 month ago in Access Collins 0 Idea Received

Toggle integration

Integrate Toggle with Collins so that guests can use their Gift cards/vouchers in the checkout process to pay towards deposits or pre orders, this would also be beneficial for Tonic ticket purchases.
2 months ago in Access Collins 0 Idea Received

Yellow Box payment wording

Can we update the wording in yellow. It is causing confusion with card auths as guests receive a message from us saying that we wont take money but then your message contradict this. Your template says 'payment' every time we request a card author...
24 days ago in Access Collins 0 Idea Received

Require Customers to confirm email address twice

A lot of customers have typos in their emails. Can we make it mandatory that they input it twice in the booking enquiry so emails 'match'.
14 days ago in Access Collins 0 Idea Received

Time Limit on booking changes

Add a time limit on the customer booking changes. To stop customers from changing their booking until the last second. We have a policy in our booking terms & conditions that no changes can be made to the booking within 72 hours notice but thi...
17 days ago in Access Collins 0 Idea Received