Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Showing 623

Ability to add a photo to a task description

It would be great to be able to add a photo to a task description without needing to create a url first - so it's embedded in the task description rather than having to click it to view the photo. This would help staff to view instructions and gui...
about 1 year ago in Trail / Communication with the team 0 Accepted to Backlog

Improve data in Purchase Events

Using the 'purchase' event in the 'Custom Booking Flow' on https://accessgroup.my.site.com/Support/s/article/Access-Collins-Use-Google-Analytics-4 as an example. I would expect the value and item price to accurately reflect the value of the purcha...
5 months ago in Access Collins 0 Idea Received

Integrate covers number edits between EPOS and Collins

When opening a Collins reservation on the pos, the pos pulls the covers number from Collins. If the covers are later changed on either system, that change does not push to the other system - so to ensure accurate reporting the team have to remembe...
5 months ago in Access EPoS 2 Under Review

My team appraisals archived

Currently if an employee has an archived appraisal they still show in the my team appraisal area, with a 0, but if the appraisal is archived and they have nothing else allocated we would expect an employee not to show in this list.
11 months ago in CPL Learning 0 Idea Received

Overide lastest booking time for admin/walk-ins

Our latest booking time is setup as an hour before we close to stop customers from booking tables in our last hour of opening. However, when we get walk-ins in the last hour, depending on the situation, we will often seat them. When we try and add...
5 months ago in Access Collins 0 Idea Received

Automated Follow Up Email - Remarketing

It would be good to have the functionality for Collins to send an automated email out to guests a few months/weeks after their last visit. The below example is powered by Sevenrooms "Here’s our direct booking link xxxx Hi xxx, I wanted to get in t...
5 months ago in Access Collins 0 Idea Received

Option to exclude comments from the count of exceptions

Comments can indicate an exception, but don't always. It would be useful to be able to exclude them from the exception count so the reporting is more specific.
over 1 year ago in Trail / Reducing time spent understanding reporting 0 Future Consideration

Country Code for phone numbers

Is it possible to add a country code to the mobile field when booking online or adding a number into Collins? A number of venues are falling short of not seeing this and its causing issue when trying to reconfirm bookings. (Mainly hotel clients so...
6 months ago in Access Collins 0 Idea Received

amending existing products

At the moment you cannot change existing products except the price. This means when we need to change a product we have to delist and reload them with a lot of work. I think if we can export the products we need to amend this would help to save ti...
6 months ago in Procure Wizard 0 Idea Received

Reset Negative Stock Values to Zero at End of Day (EOD)

Description: We have identified an issue where items with a negative stock value (e.g., -1) are being carried over to the next day instead of being reset to zero. This behavior leads to inaccuracies in our stock management, affecting the accurac...
6 months ago in Access EPoS 0 Under Review