Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Showing 756

Tax jurisdiction

I am based in Ireland, but can only choose tax jurisdictions which relate to a business based in the UK. as a system administrator for a company with several sites we need to be able to set up vendors and be able to determine appropriate vat codes...
11 days ago in Procure Wizard 0 Idea Received

Require Customers to confirm email address twice

A lot of customers have typos in their emails. Can we make it mandatory that they input it twice in the booking enquiry so emails 'match'.
21 days ago in Access Collins 0 Idea Received

Centralized Collins Settings

A lot of settings inside the Booking Types should be applied to all sites by one click. For example, email and messages texts, duration interval, time slot interval. These settings are often similar for all sites or large group of sites. Ideally t...
6 months ago in Access Collins 1 Under Review

Display Point of Sale (POS) Name on Kitchen Video (KV) Screen

Overview: When an order is placed for barista-made drinks, it is essential that the name of the Point of Sale (POS) appears on the Kitchen Video (KV) screen. This feature is critical for improving operational efficiency, especially in high-volume ...
12 days ago in Access EPoS 0 Under Review

Enquiry > Inquiry copy change for U.S.

make Collins more suitable for US market. As a U.S.A. customer, I want the term "enquiry" to be replaced with "inquiry" in the Collins product, so that the language is more familiar and understandable for U.S.A. audience.
7 months ago in Access Collins 2 Under Review

Same day Booking Notification

All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
3 months ago in Access Collins 1 Idea Received

Time Limit on booking changes

Add a time limit on the customer booking changes. To stop customers from changing their booking until the last second. We have a policy in our booking terms & conditions that no changes can be made to the booking within 72 hours notice but thi...
24 days ago in Access Collins 0 Idea Received

add custom KPIs

KPI's need to be put in place to support the following: App Sign-in Percentage of users signing in to the app at least once a day First Fix Rate Percentage of equipment issues resolved on the first service call Attendance (On-Time) Percentage of s...
13 days ago in Access Maintain 0 Idea Received

KV Link - Additional 'Kitchen Pass' Profile for KV

We have a single large kitchen for multiple venues/outlets. Therefore, there is a constant stream of tickets landing in the kitchen. While the separate areas within the kitchen can all cope with their tickets of individual items, the kitchen pass ...
about 2 months ago in Access EPoS 0 Under Review

New Customer Flag

it is possible to have the system identify when the guests is a new guest i.e. a first time booker. I believe it would be theoretically possible provided a guest books using an email address as this is collects the data of past bookings etc. Ideal...
5 months ago in Access Collins 0 Idea Received