Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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RELEASED Collins - Enquires Download - Populate Booking Value Field
For the enquires download, populate the booking value field. The value which is the presumed value unless there is an actual value stored on the booking then this will be used.
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Access Collins

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The ability to permenantly CC someone into a confirmation email

Quite often, a sales team will populate the diary with many events. Many operational teams/ chefs do not look at this system and then get annoyed because the event will occur. if we are able to CC any operational team into confirmation emails, sim...
7 days ago in Access Collins 0 Idea Received

Collins API

We use Collins table bookings API to integrate with our booking engine, Rezcontrol. We track each site’s clicks to the booking engine using Google tags but how can we track the Collins table bookings made during the room booking journey? Can the G...
7 days ago in Access Collins 0 Idea Received

Booking Fee to be added at point of payment - Charge per booking

That when a customer makes a booking a booking fee is added when they go to the payment page. We will be able to determine what the fee is, but most companies charge a booking fee.
8 days ago in Access Collins 0 Idea Received

Table Reporting

To introduce a new filter on the bookings report to allow selection of specific tables, in order to retrieve covers data on those areas that are relevent over a time period.
8 days ago in Access Collins 0 Idea Received

For Apple Pay, Google Pay and PayPal to be supported so customers can make payments with these methods.

To be able to send out a payment link to support Apple & Google pay. To do so the client would follow the same procedure of requesting a payment by going into the booking > payment > Would be able to request a payment type that supports ...
11 months ago in Access Collins 2 Accepted to Backlog

Yellow Box payment wording

Can we update the wording in yellow. It is causing confusion with card auths as guests receive a message from us saying that we wont take money but then your message contradict this. Your template says 'payment' every time we request a card author...
about 1 month ago in Access Collins 0 Idea Received

Instagram Booking Integration

Allow businesses that use Collins as their booking system to make use of the action button>Reserve>Select partner. Many other providers like Quandoo, OpentTable, ResTable and many more are already listed, and would be great to see Collins in...
25 days ago in Access Collins 0 Accepted to Backlog

Guest cancellation reason

Can a cancellation reason box or selection drop down be added to a guest cancellation? This would allow us to capture reasons for guests cancelling particularly auto confirmed bookings where there is little or no direct interaction between team an...
5 months ago in Access Collins 1 Idea Received

Booking Source Tracking for URL Generator

We love the functionality whereby we can set up a widget with a specific source to allow us to track where our bookings come from as this allows us to put effort into the places that have the best results. However, we are now unable to track every...
4 months ago in Access Collins 3 Idea Received

Require Customers to confirm email address twice

A lot of customers have typos in their emails. Can we make it mandatory that they input it twice in the booking enquiry so emails 'match'.
22 days ago in Access Collins 0 Idea Received