Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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RELEASED Collins - Site Tag filter on Source Reporting
For a site tag filter to be added to the Source Report in Collins. This will allow us to see the reporting, by brand or segment which is crucial for large businesses such as ours. Particularly if you oversee the organisation or multiple brands. I ...
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Access Collins

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Invoice in multiple languages

I would like to request that the invoice feature in supports generating invoices in the local language of our company. This is mandatory for us, as required by regulations (e.g., Austrian law). Unfortunately, if I'm unable to make this change, we ...
2 months ago in Access Collins 0 Idea Received

The ability to turn off /edit, same day cut off for a date in the future

Please add more details At current within a booking type, you can add a “shut same day bookings” time to days of the week. This allows bookings to flow in for that day up to a certain time as per required. This however, is not replicated on the ov...
4 months ago in Access Collins 0 Idea Received

Customisable cancellation button

We currently have the customer cancel button disabled in email correspondence because we do not want customer to be able to cancel their booking if within a certain time frame before the booking. It would be good if the Cancel booking button tick ...
4 months ago in Access Collins 0 Idea Received

Invoices (Corporate card charges to be accounted)

It would great to have the ability to add the corporate credit card charges that are added by stripe payments to customers invoices. Currently if we add this charge, it appears as if the amount is outstanding. Thus the invoice's are not accurate d...
5 months ago in Access Collins 0 Idea Received

Menus to attach automatically to internal bookings (attn. Ciprian Popescu)

Hi, Currently, menus are attached automatically only to bookings made online by guest but not to the ones made by the reservations team (internal ones). This is an inconvenience for our business given the amount of bookings we take daily and extra...
3 months ago in Access Collins 0 Idea Received

Use the Metric system in Australia

Use the Metric system in Australia. We don't know what a mile is...
4 months ago in Access Collins 0 Idea Received

Reporting on Customer labels

We would like to be able to report on customer labels as well as booking labels. We mark our VIP customers in the customer profile and would like to report on these, either as VIP's that have visited or upcoming. This is invaluable information for...
3 months ago in Access Collins 0 Idea Received

Limit arrivals by tables rather than covers

We are a small hotel with a small front of house team and it would really help us if we could limit arrivals by tables rather than covers. For example, we can easily take up to 4 tables at any one half hour slot, which could be 4 tables of 2, or 4...
3 months ago in Access Collins 0 Idea Received

Automatic PDF attachement on Enquiry response

We have predefined automatic enquiry email responses. We would like to be able to set this so our menu can go out attached to these automatically also
4 months ago in Access Collins 0 Idea Received

3rd party voucher integration / Voucher information in booking types

Ideally, the system should integrate with third party platforms such as Virgin, BuyaGift, VoucherCart so that the customer can easily add all the voucher details inside Collins in pre-determined fields. The other solution (not as ideal but better ...
4 months ago in Access Collins 0 Idea Received