Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Access Maintain

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To allow for site specific notes to be added to each site PMV type, these notes to be appended to the order when issued

Access to the roof mounted fan and ductwork is via an access hatch above a removable section of the suspended ceiling outside of the staffroom. Despite relaying this message to the contractor on email prior, the information was not disseminated to...
over 3 years ago in Access Maintain 1 Idea Received

Lists functionality to cover monitoring actions / complex remedial actions

Please consider adding 'Lists' functionality to cover monitoring actions / actions / complex remedial actions where they are not suitable as a 'remedial job' and clients need extra data in a better and less time consuming format than is currently ...
over 3 years ago in Access Maintain 1 Idea Received

Able move an existing callout to an alternative supplier if the previous one cannot complete for that area

If a job cannot be completed, it would be good if the existing job could then be moved to an alternative contractor as opposed to raising a new job. This would speed up efficiency of the system when managing large volume of sites
almost 2 years ago in Access Maintain 0 Idea Received

Ability to attach an MP4 file when placing a callout

When placing a callout via desktop / mobile app we have the ability to attach pictures to help visually explain the problem, it's been asked whether videos could also be attached when raising jobs to help alsoIt could lead to the customer spending...
over 5 years ago in Access Maintain 1 Accepted to Backlog

Rates and labour cost to be auto populated when adding additional engineers or assistants to the visit

When changing visit details by adding additional engineers or assistants to the visit, the additional rates and labour cost does not auto populate. (Admin > search for the order > edit > visit > edit costs) User has to click into Rates...
almost 4 years ago in Access Maintain 0 Idea Received

Allow multiple GL codes to be selected on a supply only order

If there are 10 supply only items added to one basket that are having two different GL codes allocated from the same contractor, the system will create 2 separate supply only orders for the supplier. The process would be much easier if the supply ...
about 2 years ago in Access Maintain 0 Idea Received

Add a new criteria to the Report Wizard so we can run a report on

We would like to run a report on particular assets in order to see how much we have spent on a particular item.I.e. How much we have spent across the estate on a specific fryer for exampleIt would be very helpful for our accountants analysis and t...
over 2 years ago in Access Maintain 0 Idea Received

Allocations to engineers to be recorded on Inhouse orders 'Notes'

When a job is being allocated to an inhouse engineer, the action to be "recorded" on Inhouse order 'Notes'We must be able to track all history of a work order (Inhouse jobs)Work orders are being "auto-allocated" and we are not aware who does alloc...
over 2 years ago in Access Maintain 0 Idea Received

To be able to change the contractor and then the time allocation after that when releasing a callout

At the moment I can change the callout to a different contractor, or change if it's released as a 5h, 24h etc. I cannot do both, one after another before releasing This limits my options as staff on site often don't put a realistic timeframe for a...
over 2 years ago in Access Maintain 0 Idea Received

Make the 4 hour call out exportable

Add a field on 4 hour call outs so you are able to make the 'Name' exportable. This way we can track which venues are not calling 4 hours through as we can see who inputted 'Unknown', 'N/A' etcBy being able to export this as a spreadsheet we can t...
over 2 years ago in Access Maintain 0 Idea Received