Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Minimum Spend API Response Field
Minimum spends are obviously an integral part of reporting on hospitality events, so none of us here can believe there isn't an API response field for this already - but apparently there's not because it's tied into the value field when applicable...
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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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Access Collins

    Showing 190 of 949

    Email and Phone Validation in Enquiries

    Internal staff may often make mistakes when typing emails and phone numbers in a high pressure environment. This leads to data integrity issues. Simple email and phone validation would make a drastic improvement.
    2 months ago in Access Collins 0 Idea Received

    Time Limit on booking changes

    Add a time limit on the customer booking changes. To stop customers from changing their booking until the last second. We have a policy in our booking terms & conditions that no changes can be made to the booking within 72 hours notice but thi...
    9 months ago in Access Collins 0 Idea Received

    Make hardcoded text in the booking process editable

    We would like to be able to edit hardcoded text parts of the booking widget. Having this flexibility would allow us to tailor the text to sound more in-brand and to also provide additional information to the customer to encourage them to proceed w...
    12 months ago in Access Collins 0 Idea Received

    Table Combos to have a minimum feature

    When adding table combos you can include the number of covers for maximum seated/standing but not a minimum. It would be really useful to specify this as an area for max 30 for example would only book out for parties over 20 guests - at the moment...
    12 months ago in Access Collins 1 Idea Received

    Show Customer Notes when staff hover over booking in diary (like run-sheet notes)

    Customers permanent profile notes (likes and dislikes) are impossible to see quickly without entering the booking.
    about 1 year ago in Access Collins 0 Idea Received

    3rd party voucher integration / Voucher information in booking types

    Ideally, the system should integrate with third party platforms such as Virgin, BuyaGift, VoucherCart so that the customer can easily add all the voucher details inside Collins in pre-determined fields. The other solution (not as ideal but better ...
    over 1 year ago in Access Collins 0 Idea Received

    Allow payment links to be sent via text message without an email address

    Currently to generate a payment link, Collins requires an e-mail address, even if the link is then sent by text message. If the customer is on the go it will speed up the process if only the mobile number was required, also avoiding trying to spel...
    9 months ago in Access Collins 0 Idea Received

    Ability to remove "Unavailable" for booking types which dont allow enquiries

    I am setting booking times which have irregular start times which are non repeating at durations on the same date (i.e. 09:00 / 13:00 / 14:15 / 15:15) I can set this up by having the Time Slot interval set to 15 Minutes, However this presents lots...
    5 months ago in Access Collins 0 Idea Received

    Add NET value to Bookings API

    Over your Bookings API there is no information about the NET value for a booking, only GROSS. Also there is no information about service charges. The only way to get this information is through the Design My Night API which specifically states it ...
    8 months ago in Access Collins 0 Idea Received

    Custom Field Notifications

    When a custom field is filled out, the venues do not get notified (unlike if a customer fills out something in the special requests box - you get a notification for autoconfirm note/customer note) it would be good if this was a notification the te...
    about 1 year ago in Access Collins 0 Idea Received