Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Same day Booking Notification
All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
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RELEASED Collins - Add Klarna or other payment options to Collins
Add Klarna or other payment options to Collins, for example: https://www.g2.com/products/klarna/competitors/alternatives This will help large consumer bookings such as hen parties and birthdays to confirm bookings faster and drive conversion of au...
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All ideas

    RAMS Upload

    Please can there be a process on AM whereby a RAMS has to be be uploaded for each callout/quote which must be approved prior to work taking place
    about 16 hours ago in Access Maintain 0 Idea Received

    ASAP Orders

    When customers place ASAP orders please say ASAP on the kitchen bill rather than a time as we message customers after anyways changing the time given by the online ordering system. Customers always get confused and come too early or expect deliver...
    2 days ago in Access EPoS 0 Idea Received

    Inhouse Users Report

    Hi Can a report be created so we can download a list of the names of the users who place inhouse calls please?
    2 days ago in Access Maintain 0 Idea Received

    Extra Document Storage - Site Documentation

    Due to the new regulations around providing a golden thread of information we are being asked to store more site documents in the unit, further information, site documentation area. Currently documents are only allowed 5mb and 20mb for ETI / FWT. ...
    17 days ago in Access Maintain 0 Idea Received

    Open Stripe Connect for digital wallets

    We need to offer digital wallets in the Stripe Connect integration to make the payment experience better for guests. Solutions like Apple Pay, Google Pay, Mobile Pay and Vipps has great user interface.
    8 days ago in ResDiary / Payments and Deposits 0 Idea Received

    Date Jump available on the booking widget for a specific booking type

    Being able to select a specific date on booking widget using specific booking types - for example New Years Eve, being able to jump straight to this date rather than clicking through all dates.
    3 days ago in Access Collins 0 Idea Received

    AUTO REFUND ON CANCELLATION

    Can't believe there is no auto refund upon customer cancellation. My team dont have time to manually check and refund all cancellations. This is a highly inefficient system. Please sort this out ASAP
    3 days ago in Access Collins 0 Idea Received

    Email attendees - future guests on single dates too

    We have comedy shows for several venues and the headliners for each show are confirmed later on and can be different for each venues. To avoid adding this information on the events description, which would make it painfully long, I've decided to e...
    17 days ago in Access Tonic 0 Idea Received

    Booking notification - allow condition for no deposit

    We have the option for Deposit exists, but we would like to put a cancellation link and this would only work if we can only show this to those with no deposit paid. The promo option would not work, as they change all the time. Number of guests is ...
    2 months ago in ResDiary 11 Idea Received

    Report - time and date

    I am staggered to find that your system is unable to report on the information within it. All i need is a simple report that shows the date and start / end time. This is nothing complicated and is information within the system. Currently your help...
    7 days ago in Access Maintain 0 Idea Received