Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Use 12 hour clock across Collins for venues in USA
Collins uses the 12 and 24 hour time format inconsistently across Admin, Booking Widget and Checkout. However, users in the USA are not accustomed to the 24 hour clock (military time) and so it should use 12 hour (AM/PM) format uniformly in this r...
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RELEASED Collins - Same day Booking Notification
All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
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All ideas

    Administrative Status Override: Ability for Admin Users to Amend Job Statuses and Resolve Queries in Quoted Works

    Currently, the platform restricts job status adjustments within the Quoted Works workflow, creating an operational bottleneck when a job enters a "Query" status. Unlike other workflows across the Portal where System Administrators maintain full in...
    1 day ago in Access Maintain 1 Idea Received

    Option to move table hold to equivalent table

    When a table is on hold for an online booking, it should be possible to move the hold to a table with the same capacity.
    1 day ago in ResDiary / Bookings & Walk-ins 0 Idea Received

    Stop auto-cancelling quotes

    System auto-cancels quotes after 90 days - this means we lose track of works that are required, that we may not be able to make a decision on that quickly due to cost, operational issues, peak trade periods. I vote this feature should be disabled,...
    1 day ago in Access Maintain 0 Idea Received

    In-House notifications

    Can we set up receiving notifications for when in-house jobs are raised by units, so i am able to track whats been raised. Also, jobs are not being allocated to engineers automatically even though only one engineer is assigned to each site.
    1 day ago in Access Maintain 0 Idea Received

    Out of Hours rates to apply when work is carried out, out of hours

    Currently out of hours rates only apply on urgent jobs attended out of hours. It would be good for all out of hours work to have out of hours rates applied. There are many environments where work can only be attenmded out of hours work, irrespecti...
    1 day ago in Access Maintain 0 Idea Received

    Extra Document Storage - Site Documentation

    Due to the new regulations around providing a golden thread of information we are being asked to store more site documents in the unit, further information, site documentation area. Currently documents are only allowed 5mb and 20mb for ETI / FWT. ...
    26 days ago in Access Maintain 0 Idea Received

    suppliers purchase report

    Hi, can you please look into a report that will show the difference in price for similar products that were purchased. e.g. you know when you are doing an order and you order a product, the system will show you all suppliers and you can choose the...
    3 days ago in Procure Wizard 0 Idea Received

    Booking notification - allow condition for no deposit

    We have the option for Deposit exists, but we would like to put a cancellation link and this would only work if we can only show this to those with no deposit paid. The promo option would not work, as they change all the time. Number of guests is ...
    3 months ago in ResDiary 11 Idea Received

    Automatic Unique File Name for Payment Certificate Download / Export

    Currently, the platform allows users to save or print Payment Certificates directly from the Maintain workflow; however, operational efficiency is significantly bottlenecked by the system's failure to generate unique, identifiable file names upon ...
    8 days ago in Access Maintain 0 Idea Received

    SMS Message responses in Message Centre

    Currently we offer the ability for guests to respond back to the texts that we send them, however this doesn't trigger a notification for us to know that a guest has responded. Can we have any SMS messages received from a guest to show in the mess...
    4 days ago in Access Collins 0 Idea Received