Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Add Klarna or other payment options to Collins
Add Klarna or other payment options to Collins, for example: https://www.g2.com/products/klarna/competitors/alternatives This will help large consumer bookings such as hen parties and birthdays to confirm bookings faster and drive conversion of au...
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RELEASED Collins - For Apple Pay, Google Pay and PayPal to be supported so customers can make payments with these methods.
To be able to send out a payment link to support Apple & Google pay. To do so the client would follow the same procedure of requesting a payment by going into the booking > payment > Would be able to request a payment type that supports ...
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All ideas

    Extra Document Storage - Site Documentation

    Due to the new regulations around providing a golden thread of information we are being asked to store more site documents in the unit, further information, site documentation area. Currently documents are only allowed 5mb and 20mb for ETI / FWT. ...
    5 days ago in Access Maintain 0 Idea Received

    Email attendees - future guests on single dates too

    We have comedy shows for several venues and the headliners for each show are confirmed later on and can be different for each venues. To avoid adding this information on the events description, which would make it painfully long, I've decided to e...
    5 days ago in Access Tonic 0 Idea Received

    ResDiary Deposit Adjustment

    At present we use Access EPOS and ResDiary that are integrated, if a group has paid a deposit it automatically pulls across to EPOS as a negative balance when you open the table, only problem is that if a guest doesn't turn up from the group and w...
    about 14 hours ago in Access EPoS 0 Idea Received

    Re-open Closed Order

    Like most other till systems out there, we should have the ability to re-open a table if closed accidentally and remove/swap payment types At present if you accidentally cash the wrong table off, the only way around it is to create a new order and...
    about 14 hours ago in Access EPoS 0 Idea Received

    Approving for rota when profile is incomplete

    The system should not allow any user to approve for rota if such things as personal details, employment, pay, and holiday are not set. User error occurs and then it creates a rush before payday to gather info or then unlock rotas to make the neces...
    2 days ago in Rotaready 0 Idea Received

    Booking notification - allow condition for no deposit

    We have the option for Deposit exists, but we would like to put a cancellation link and this would only work if we can only show this to those with no deposit paid. The promo option would not work, as they change all the time. Number of guests is ...
    about 2 months ago in ResDiary 11 Idea Received

    Enhancements to Call to Action (CTA) and Customisation on Automated Email Notifications

    Currently, the system relies on automated emails to notify users of pending tasks and unread messages, however, the operational effectiveness on some of these notifications is significantly impacted by passive subject lines and a lack of system co...
    12 days ago in Access Maintain 0 Idea Received

    Compliance Issue: Incomplete Legal Entity Details on Contractor Communications

    Despite the recent update on 25/08/2026 intended to meet UK Companies Act requirements for contractor-facing documents, the system currently remains non-compliant with UK law. While the update successfully added the organisation's legal entity nam...
    11 days ago in Access Maintain 1 Under Review

    Remove automated 'regular days off' function

    Our colleagues do not have regular days off as we are a seven day Hospitality business. What is happening presently if regular days off are assigned without anyone noticing, and these are being submitted. This means employees are receiving paid da...
    10 days ago in Rotaready 0 Idea Received

    Guest seating positions on dockets

    The current layout on dockets for guest positions on tables is unworkable with far too much space taken up on dockets and dishes not grouped into starters and mains but all seperate per seat. It should be starters : dishes : position numbers ie.1,...
    10 days ago in Access EPoS 0 Idea Received