Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED learning journey improvement
When a learning journey tile is locked by a prerequisite tile, the user must have at least one item from the prerequisite tile assigned and completed before the next tile is unlocked. This creates an issue when the user has no courses assigned in ...
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RELEASED Collins - Have visibility of when other users are editing settings
When in settings for a venue in Collins, you have no visibility of if any other users are also making changes at the same time. This means the work you do may not save. It would be really handy to have a notification like you do on tonic and when ...
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All ideas

    Adding custom fields to the payment line

    In order for our finance team to accept all payments through Collins, we would need to be able to view all of the custom fields immediately under each payment line on the payments page. this is to avoid them needing to click into each booking just...
    about 15 hours ago in Access Collins 0 Idea Received

    Extra Document Storage - Site Documentation

    Due to the new regulations around providing a golden thread of information we are being asked to store more site documents in the unit, further information, site documentation area. Currently documents are only allowed 5mb and 20mb for ETI / FWT. ...
    21 days ago in Access Maintain 0 Idea Received

    Automatic Unique File Name for Payment Certificate Download / Export

    Currently, the platform allows users to save or print Payment Certificates directly from the Maintain workflow; however, operational efficiency is significantly bottlenecked by the system's failure to generate unique, identifiable file names upon ...
    4 days ago in Access Maintain 0 Idea Received

    Channel's with VIP status

    An option to set VIP status for any reservations made through a specific channel. For instance, we have a specific booking portal that only our hotel guests can access and we typically manually check the VIP status when one of these come in. It wo...
    2 days ago in ResDiary / Booking Widgets & Channels 0 Idea Received

    Booking notification - allow condition for no deposit

    We have the option for Deposit exists, but we would like to put a cancellation link and this would only work if we can only show this to those with no deposit paid. The promo option would not work, as they change all the time. Number of guests is ...
    2 months ago in ResDiary 11 Idea Received

    Email attendees - future guests on single dates too

    We have comedy shows for several venues and the headliners for each show are confirmed later on and can be different for each venues. To avoid adding this information on the events description, which would make it painfully long, I've decided to e...
    21 days ago in Access Tonic 0 Idea Received

    Employee average check value

    Employee average check value would enable you to understand the upselling/sales ability of each member of the team over a period of time
    4 days ago in Access EPoS 0 Idea Received

    Open Stripe Connect for digital wallets

    We need to offer digital wallets in the Stripe Connect integration to make the payment experience better for guests. Solutions like Apple Pay, Google Pay, Mobile Pay and Vipps has great user interface.
    13 days ago in ResDiary / Payments and Deposits 0 Idea Received

    Audit Scoring

    The ability to fail a Food Safety audit based on the type of finding - For example a critical finding automatically fails an audit
    15 days ago in Trail / Reducing time spent understanding reporting 0 Idea Received

    Enhancements to Call to Action (CTA) and Customisation on Automated Email Notifications

    Currently, the system relies on automated emails to notify users of pending tasks and unread messages, however, the operational effectiveness on some of these notifications is significantly impacted by passive subject lines and a lack of system co...
    29 days ago in Access Maintain 0 Idea Received