Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Availability of Maintain historic orders on Analytics

Currently, when Analytics data is reloaded due to any issues, any orders older than 12 months are removed. It would be beneficial to have an option to keep historical order data from Access Maintain available in Analytics, even after a reload. Thi...
7 days ago in Access Maintain 0 Idea Received

Enable ability to apply condiments lists per location when PLU details are centralised

Problem When PLU Details are centralised - All Condiments List Keyboards are going off the "Master" Location. If the property has two or more locations with different keyboards, you cannot set a condiment list per PLU per location. Workaround The ...
7 days ago in Access EPoS 0 Idea Received

15 Minute Timescale on some reports

We need to see sales more granularly, every 1/4 of an hour rather than a whole hour. This is so we can predict our rota'ing and breaks more accurately.
7 days ago in Access EPoS 0 Idea Received

Merge Callouts

Having the ability to merge multiple callouts of the same type at the same location so that rather than generating two sets of callout charges it combines notes and images to make one call out. For example, our business sites are vast, and multipl...
7 days ago in Access Maintain 0 Idea Received

History log: Show the user's name instead of "Collins Robot"

When the venue or any users sent an email to the guests through Collins, the history log shows "Collins Robot" instead the name of the user who sent the message.
7 days ago in Access Collins 0 Idea Received

KV Link - Additional 'Kitchen Pass' Profile for KV

We have a single large kitchen for multiple venues/outlets. Therefore, there is a constant stream of tickets landing in the kitchen. While the separate areas within the kitchen can all cope with their tickets of individual items, the kitchen pass ...
25 days ago in Access EPoS 0 Under Review

For Apple Pay, Google Pay and PayPal to be supported so customers can make payments with these methods.

To be able to send out a payment link to support Apple & Google pay. To do so the client would follow the same procedure of requesting a payment by going into the booking > payment > Would be able to request a payment type that supports ...
11 months ago in Access Collins 2 Accepted to Backlog

Remove sick and approved days off hours from total rota

For a clear report of the weekly total hours would be useful to remove the sickness and approved days off from showing in the end column as part of the total.
8 days ago in Access People for Hospitality 0 Idea Received

Enhanced reporting suite functionality - Pepper check-ins and Pepper Loyalty.

We really need to be able to report on Pepper loyalty as part of business sheets and business reporting. Being able to integrate this to existing reports would be amazing. Example metrics that would be great to see: % of sales with a loyalty users...
24 days ago in Access EPoS 0 Idea Received

Reserved tickets notifications

It would be great if you could set some notifications within the Tonic Reserved tickets tool i.e. being able to remind the user to use the link after X amount of days as well as internal notifications on whether the link has been used or not.
9 days ago in Access Tonic 0 Idea Received