Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Booking date to be included in the pre-order instruction email
Hi, Due to our nature of our venue, we have a very high number of patrons returning a few times a month. We ask them to pre-order the food and is not convenient when the date is not showing in the pre-order instruction email as they receive remind...
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RELEASED Collins - Option for new custom field to be made compulsory
If the custom field isn't compulsory, the data in Collins will not always be accurate. For some booking types it is more important to complete the custom field than others.
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Access Collins

    Showing 190 of 951

    Add a flag in Collins settings to indicate which hours/payments are off-peak (aka cheaper)

    What is the idea? To have the ability in the API to see which are the cheaper slots so that we can display UI to customers to indicate to them which are the off-peak and therefore cheaper slots What is the problem that you are looking to solve? Be...
    over 1 year ago in Access Collins 0 Idea Received

    Design change/messaging on booking form iframe to make after midnight slots clearer which day they are for

    What is the idea? Add a message on the booking form iframe (where users input their details) to make it clearer what day they are booking for, if they are booking a slot after midnight on a day. (e.g. something like, please note you are booking fo...
    over 1 year ago in Access Collins 0 Idea Received

    Use 12 hour clock across Collins for venues in USA

    Collins uses the 12 and 24 hour time format inconsistently across Admin, Booking Widget and Checkout. However, users in the USA are not accustomed to the 24 hour clock (military time) and so it should use 12 hour (AM/PM) format uniformly in this r...
    over 1 year ago in Access Collins 0 Accepted to Backlog

    Consolidate individual payments from a group booking, into one single bank transfer when all have ordered.

    When a group booking is made, with pre orders being paid for individually, eg a hen party each payment arrives in our bank separately. It would help our accounts team if there as an option to send the pre ordered revenue in one total payment, once...
    9 months ago in Access Collins 0 Idea Received

    Simpler run sheets for kitchen

    The ease in which a run sheet is pulled needs to be replicated for the kitchen. This needs to be a much simpler format and when 'pre-order complete' is hit, the ability to automatically CC in an email for operational staff/ chefs would be brillian...
    9 months ago in Access Collins 1 Idea Received

    Booking Fee to be added at point of payment - Charge per booking

    That when a customer makes a booking a booking fee is added when they go to the payment page. We will be able to determine what the fee is, but most companies charge a booking fee.
    9 months ago in Access Collins 0 Idea Received

    Simpler, clearer booking rules for staff

    I would like to raise something that should be an easy fix and I'd be very grateful if you could please do this, as it is causing a great deal of frustration for us. We need the process of booking our customers on to Collins to be as simple as pos...
    9 months ago in Access Collins 0 Idea Received

    Integrated Events Calendar

    Is there a way to have a calendar where we can fill in events in the city, key dates, etc. This to then be integrated into the collins calendar so it shows up above/under notes. When an event is filled in, there is to be an option to select which ...
    9 months ago in Access Collins 0 Idea Received

    Be able to edit and save custom fields after they have been applied to sites

    At the moment I am having to archive and create new ones if something changes (eg adding an option to a drop down)
    10 months ago in Access Collins 0 Idea Received

    Site specific email routing for reviews

    Have the ability to send reviews received through DMN Listings to site specific contacts .
    10 months ago in Access Collins 0 Idea Received