Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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RELEASED Collins - Option for 24 hour clock or AM / PM settings on collins
be able to choose to have 24 hour clock or am /pm - we are a non usa business and prefer 24 hour clock
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RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
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Access Collins

    Showing 190 of 951

    Add a shorter cut off time (-15 Mins out)

    Currently we are able to take bookings up to -30 mins before the start of booking. We would love to be able to make this even more live and have a -15min option to allow for further on demand same day bookings. Can this be added in?
    about 1 year ago in Access Collins 0 Idea Received

    support in checkout "hold reservation"

    When 2 guests make a reservation at the same time and the reservation requires payment this can result in 2 bookings being assigned to the same table which means the restaurant is over booked. If there was support in checkout for "hold reservation...
    about 1 year ago in Access Collins 0 Idea Received

    Allergen Information for the party

    When placing the booking/enquiry. A drop down that the customer can select if someone in the party has an allergy/intollerance and which one it is. That information then needs to drop onto the run sheet.
    about 1 year ago in Access Collins 0 Idea Received

    Place cards to show the full pre-order instead for each guest

    Hi, Currently we get a place card for each guest's order. We require an option for table cards as well with all pre-orders on the same card even if the order was placed by guest. Thanks Simona
    about 1 year ago in Access Collins 0 Idea Received

    Pre-order summary email - business to be able to amend the text

    Hi, I must amend the text of the pre-order summary to suit our business needs but I understand that's hard-coded text. That's not convenient for us. Thank you
    about 1 year ago in Access Collins 0 Idea Received

    Day cut-off to be changed to 24 hours cut-off instead of 1 day (attn. Ciprian Popescu)

    Hi, The cut-off should be 24 hours before the guest's reservation time, instead of 1 day, which in Collins terms is midnight. This puts a lot of pressure on our FOH team and kitchen team as all restaurants in the Royal Ballet and Opera operate on ...
    about 1 year ago in Access Collins 0 Idea Received

    Booking type reports

    I want to do an email report of a booking type. So I want to see the emails of all the people who booked for a specific booking type s they can be retargeted etc..
    about 1 year ago in Access Collins 0 Already exists

    "Plan your Visit" automated email sent to customer prior to booking

    We would like an automated email generated called "Plan your Visit", which is sent to customers prior to their booking. The email (message) will contain informtion on the facilities our casino has to offer. This will include Parking, Gaming Tables...
    about 1 year ago in Access Collins 0 Idea Received

    Improve data in Purchase Events

    Using the 'purchase' event in the 'Custom Booking Flow' on https://accessgroup.my.site.com/Support/s/article/Access-Collins-Use-Google-Analytics-4 as an example. I would expect the value and item price to accurately reflect the value of the purcha...
    over 1 year ago in Access Collins 0 Idea Received

    Overide lastest booking time for admin/walk-ins

    Our latest booking time is setup as an hour before we close to stop customers from booking tables in our last hour of opening. However, when we get walk-ins in the last hour, depending on the situation, we will often seat them. When we try and add...
    over 1 year ago in Access Collins 0 Idea Received