Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Option for 24 hour clock or AM / PM settings on collins
be able to choose to have 24 hour clock or am /pm - we are a non usa business and prefer 24 hour clock
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RELEASED Collins - Booking date to be included in the pre-order instruction email
Hi, Due to our nature of our venue, we have a very high number of patrons returning a few times a month. We ask them to pre-order the food and is not convenient when the date is not showing in the pre-order instruction email as they receive remind...
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Ideas

    Showing 194 of 949

    Call AI - only make certain booking types available

    Until the journey is better at collecting email addresses it would be great to have the ability to select which booking types are available (similar to the prioritisation for RWG) rather than offering everything. We have come across an issue where...
    about 11 hours ago in Access Collins 2 Idea Received

    Cross sell of booking types/areas

    We have different bookable areas. For example In the restaurant, the bar area or more specific our tipi. Currently if an auto confirm is not available in our pub area it does not offer up availability in other areas. We spend alot of time manually...
    about 13 hours ago in Access Collins 0 Idea Received

    Block users from adding/removing or changing booking details for bookings in the past

    Add a user permission function so that users cannot go in and action a booking that is already past the enquired date/time. Therefore lost bookings remain as lost. Also for reporting purposes the previous week will not change after the fact.
    8 days ago in Access Collins 0 Idea Received

    Respect payment settings when modifying bookings

    When allowing changes to bookings with payments, the system doesn’t respect the required payment settings. This can result in a customer modifying their booking and increasing their pax without paying the relevant amount. This means that if the bo...
    8 days ago in Access Collins 0 Idea Received

    Ability to automatically send invoice receipts

    We get so many requests for tax receipts from payments within the booking. Can there be a way the customer can download the tax invoice receipts themselves?
    about 1 year ago in Access Collins 1 Accepted to Backlog

    Use of Promo codes to discount at check out

    The ability to use discount codes at checkout.
    7 months ago in Access Collins 1 Idea Received

    Ability to insert pre-order runsheet on the booking contract

    Add a feature that allows users to insert the Pre-Order Runsheet directly into the Booking Contract without manual copy-and-paste. Ideally, this would be a button within the Contract tab that automatically pulls the runsheet information from the b...
    17 days ago in Access Collins 0 Idea Received

    Follow up date

    It would be helpful to be able to sort on the enquiries screen by follow up date - however "follow up date" is not an option in the "filter" fields that you can choose from (although every booking has the ability to set a follow up date in it). Th...
    about 1 month ago in Access Collins 0 Idea Received

    Toggle integration

    Integrate Toggle with Collins so that guests can use their Gift cards/vouchers in the checkout process to pay towards deposits or pre orders, this would also be beneficial for Tonic ticket purchases.
    11 months ago in Access Collins 0 Future Consideration

    Guest cancellation reason

    Can a cancellation reason box or selection drop down be added to a guest cancellation? This would allow us to capture reasons for guests cancelling particularly auto confirmed bookings where there is little or no direct interaction between team an...
    about 1 year ago in Access Collins 1 Accepted to Backlog