Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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"Plan your Visit" automated email sent to customer prior to booking

We would like an automated email generated called "Plan your Visit", which is sent to customers prior to their booking. The email (message) will contain informtion on the facilities our casino has to offer. This will include Parking, Gaming Tables...
6 months ago in Access Collins 0 Idea Received

Hide Rates to Unit Staff

Function to be able to hide callout / labour rates from unit staff & managers when logging a call out.
6 months ago in Access Maintain 0 Idea Received

Covers do not sync between Epos and Collins if items are added to tab first and then tables opend

When a clerk logs on and starts adding items that they are selling, and then transfers these items to a table, and the table they are transferring to is a Collins booking - then the covers from Collins do not pull across in the way they do when th...
6 months ago in Access EPoS 1 Under Review

Improve data in Purchase Events

Using the 'purchase' event in the 'Custom Booking Flow' on https://accessgroup.my.site.com/Support/s/article/Access-Collins-Use-Google-Analytics-4 as an example. I would expect the value and item price to accurately reflect the value of the purcha...
6 months ago in Access Collins 0 Idea Received

Ability to add an intermediate position in the site/below hierarchy

At the moment when you set up a site hierarchy, you only have the option to add a child position. It would be great to be able to set also a parent. For example, if the site hierarchy is set as the following: Site > General Manager > Assista...
12 months ago in CPL Learning 0 Idea Received

Integrate covers number edits between EPOS and Collins

When opening a Collins reservation on the pos, the pos pulls the covers number from Collins. If the covers are later changed on either system, that change does not push to the other system - so to ensure accurate reporting the team have to remembe...
6 months ago in Access EPoS 2 Under Review

Ability to force photos for each checklist item, rather than the task as a whole.

Currently can only do this for record logs but it'd be useful to enforce the same on checklist items when visual evidence of completion is needed
about 1 year ago in Trail / Ensuring users are accountable 0 Future Consideration

Overide lastest booking time for admin/walk-ins

Our latest booking time is setup as an hour before we close to stop customers from booking tables in our last hour of opening. However, when we get walk-ins in the last hour, depending on the situation, we will often seat them. When we try and add...
6 months ago in Access Collins 0 Idea Received

Automated Follow Up Email - Remarketing

It would be good to have the functionality for Collins to send an automated email out to guests a few months/weeks after their last visit. The below example is powered by Sevenrooms "Here’s our direct booking link xxxx Hi xxx, I wanted to get in t...
6 months ago in Access Collins 0 Idea Received

amending existing products

At the moment you cannot change existing products except the price. This means when we need to change a product we have to delist and reload them with a lot of work. I think if we can export the products we need to amend this would help to save ti...
6 months ago in Procure Wizard 0 Idea Received