Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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RELEASED Collins - Minimum Spend API Response Field
Minimum spends are obviously an integral part of reporting on hospitality events, so none of us here can believe there isn't an API response field for this already - but apparently there's not because it's tied into the value field when applicable...
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RELEASED Collins - Enquires Download - Populate Booking Value Field
For the enquires download, populate the booking value field. The value which is the presumed value unless there is an actual value stored on the booking then this will be used.
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Access Collins

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Configurable Options for 'Other Payment' Type Options

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11 months ago in Access Collins 1 Idea Received

Place cards to show the full pre-order instead for each guest

Hi, Currently we get a place card for each guest's order. We require an option for table cards as well with all pre-orders on the same card even if the order was placed by guest. Thanks Simona
6 months ago in Access Collins 0 Idea Received

Pre-order summary email - business to be able to amend the text

Hi, I must amend the text of the pre-order summary to suit our business needs but I understand that's hard-coded text. That's not convenient for us. Thank you
6 months ago in Access Collins 0 Idea Received

Day cut-off to be changed to 24 hours cut-off instead of 1 day (attn. Ciprian Popescu)

Hi, The cut-off should be 24 hours before the guest's reservation time, instead of 1 day, which in Collins terms is midnight. This puts a lot of pressure on our FOH team and kitchen team as all restaurants in the Royal Ballet and Opera operate on ...
6 months ago in Access Collins 0 Idea Received

Booking type reports

I want to do an email report of a booking type. So I want to see the emails of all the people who booked for a specific booking type s they can be retargeted etc..
6 months ago in Access Collins 0 Already exists

"Plan your Visit" automated email sent to customer prior to booking

We would like an automated email generated called "Plan your Visit", which is sent to customers prior to their booking. The email (message) will contain informtion on the facilities our casino has to offer. This will include Parking, Gaming Tables...
6 months ago in Access Collins 0 Idea Received

Improve data in Purchase Events

Using the 'purchase' event in the 'Custom Booking Flow' on https://accessgroup.my.site.com/Support/s/article/Access-Collins-Use-Google-Analytics-4 as an example. I would expect the value and item price to accurately reflect the value of the purcha...
7 months ago in Access Collins 0 Idea Received

Overide lastest booking time for admin/walk-ins

Our latest booking time is setup as an hour before we close to stop customers from booking tables in our last hour of opening. However, when we get walk-ins in the last hour, depending on the situation, we will often seat them. When we try and add...
7 months ago in Access Collins 0 Idea Received

Automated Follow Up Email - Remarketing

It would be good to have the functionality for Collins to send an automated email out to guests a few months/weeks after their last visit. The below example is powered by Sevenrooms "Here’s our direct booking link xxxx Hi xxx, I wanted to get in t...
7 months ago in Access Collins 0 Idea Received

Premium Add-Ons

We would like to have the option for the guests to be able to add-on more than one package and also to change the name of the text from "Interested in a package?" to "Explore Premium Add-ons". Multiple choices can be made by the guests to suit bot...
7 months ago in Access Collins 0 Idea Received