Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

CREATE IDEA

Recently Released Ideas

View all
RELEASED Collins - Transparent affiliate reporting
Affiliate reporting I require a report showing the number of bookings generated from affiliate partners - ATUK/ Google etc. I understand these covers are marked with the source 'DesignMyNight' in the enquiries tab. The report should be based on Re...
Share feedback 2
RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
Share feedback 1

Access Collins

    Showing 190 of 951

    Email Notification for Auto-confirm bookings

    To be notified via e-mail whenever an auto-confirmed booking has been completed for a specific booking type or all booking types. This will prevent any missed bookings for same-day auto confirms.
    7 months ago in Access Collins 0 Idea Received

    Conversion Report

    A daily report which shows how much revenue has been converted, by each person, each day. This could be shown as a status change report perhaps or con bookings per person.
    7 months ago in Access Collins 0 Idea Received

    Aligning the automated runsheet report email schedule with Australian time zones

    As noted in BUG 335293, the automated runsheet report emails for Australian (AUS) venues are being received late. The reports are currently being sent based on UK time zones. For example, the cut-off time for the "same-day booking" report type is ...
    7 months ago in Access Collins 0 Idea Received

    Reporting on Customer labels

    We would like to be able to report on customer labels as well as booking labels. We mark our VIP customers in the customer profile and would like to report on these, either as VIP's that have visited or upcoming. This is invaluable information for...
    about 1 year ago in Access Collins 0 Idea Received

    year details in searches

    the year needs to be viewed in searches
    8 months ago in Access Collins 0 Idea Received

    customer retention report

    Hi , I was asked to send my idea here so my Question is, Why don't we get a report that gives the Customer retention rate. Basically we can identify the repeat customers either by their email address or Phone number used for the booking that can h...
    over 1 year ago in Access Collins 0 Idea Received

    Country Code for phone numbers

    Is it possible to add a country code to the mobile field when booking online or adding a number into Collins? A number of venues are falling short of not seeing this and its causing issue when trying to reconfirm bookings. (Mainly hotel clients so...
    over 1 year ago in Access Collins 1 Idea Received

    Customisation of email content (outside of HTML API) with imagery and buttons/CTAs etc

    In the emails section of the site settings (see below section), you can customise emails with a logo etc – but that’s about it. It would be great to control some additional settings such as: Email Backgroun d colour functionaility Add header image...
    over 1 year ago in Access Collins 0 Idea Received

    More Flexible Booking Parameters - Linked to AC-I-133

    The widget wizard is great, although there isn't a way to allow bookings from one booking type at one site, and another booking type at another site, where the second site also has the same booking type as the first site (and we don't want the sam...
    8 months ago in Access Collins 0 Idea Received

    New + improved Livewait

    We want to have the ability to use livewait even when the restaurant isn't full. For example the kitchen might be rammed with checks and they can't take on any more orders, but we have tables free. We want to be able to tell a guest to come back i...
    over 1 year ago in Access Collins 0 Under Review