Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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RELEASED Collins - Booking date to be included in the pre-order instruction email
Hi, Due to our nature of our venue, we have a very high number of patrons returning a few times a month. We ask them to pre-order the food and is not convenient when the date is not showing in the pre-order instruction email as they receive remind...
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RELEASED Collins - Have visibility of when other users are editing settings
When in settings for a venue in Collins, you have no visibility of if any other users are also making changes at the same time. This means the work you do may not save. It would be really handy to have a notification like you do on tonic and when ...
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Access Collins

    Showing 190 of 949

    Make all fields available in Collins enquiries download csv available in the API

    When we download enquiries from Collins in the enquiries section to csv, there are fields that appear such as timestamp of when the booking was completed, that do not appear via API, which means we can't use them in reporting on data visualisation...
    12 months ago in Access Collins 0 Under Review

    Instagram Booking Integration

    Allow businesses that use Collins as their booking system to make use of the action button>Reserve>Select partner. Many other providers like Quandoo, OpentTable, ResTable and many more are already listed, and would be great to see Collins in...
    9 months ago in Access Collins 0 Accepted to Backlog

    Add a buffer option across different booking types

    The customer would like to have a button that would apply a buffer for a specific period of time between booking types. Example: If you book Booking type 1 at 13:00, then you could add a buffer for 5 minutes that won't let you book Booking type 2 ...
    over 1 year ago in Access Collins 0 Accepted to Backlog

    Follow-up Notifications Based on Site Time Zone

    The Follow-up notification system currently operates exclusively on UK/London time zone settings. All notifications are triggered at midnight UK/London time, regardless of the site's configured time zone setting. This creates confusion for users i...
    3 months ago in Access Collins 0 Idea Received

    Tutorial or video for customer/quests to use the pre order link

    A simple tutorial link that we can send with the pre order link showing customers how to do the pre order process, we are having about 7 in 10 that can't get to grips with using the link, they then send it to us by email and we have enter it manua...
    about 2 months ago in Access Collins 0 Idea Received

    Shut Same Day Bookings - Autoconfirm Only

    The 'shut same day bookings' option is really helpful, but we need to be able to have this rule just for autoconfirm bookings. Our bookings team are in constant communication with the GMs, and the GMs print the run sheet at a specific time each da...
    over 1 year ago in Access Collins 0 Under Review

    Close Area (or Limit Arrival) for just a date range rather then forever

    If you want to quickly reduce opening times or shut in the afternoons for a few months of the year this is very hard to do efficiently without adding a rule for each individual date.
    about 1 year ago in Access Collins 0 Idea Received

    Yellow Box payment wording

    Can we update the wording in yellow. It is causing confusion with card auths as guests receive a message from us saying that we wont take money but then your message contradict this. Your template says 'payment' every time we request a card author...
    9 months ago in Access Collins 0 Idea Received

    Set a minimum order for specific menu items

    We have certain items on the menu which we require to be a certain amount. For example minimum order 10. However there is currently no way to do this on collins apart from manually checking once the customer has made their pre-orders. We are then ...
    over 1 year ago in Access Collins 1 Idea Received

    Seeing which bookings in Collins were made via cross-sell journey

    The possibility to be able to see which bookings were made via the cross-sell journey. Perhaps the booking could have a label saying it was Cross-Sell, but there should be a way to see it in the booking itself and in the filters on Enquiries secti...
    12 months ago in Access Collins 0 Idea Received