Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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My ideas: Access Collins

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Disable refunds when a payment has been redeemed

Our deposits from Collins integrate to our Zonal tills. The deposits push to the till & also are removed from the till when a full refund is processed. This is amazing! We are finding that when a deposit is redeemed against a bill, our teams a...
about 19 hours ago in Access Collins 0 Idea Received

Increase API Limit

Please increase the number of available records per API call to over 10,000. If we query the API for changes made on the previous day, we get every booking that took place, as well as every booking that had an amendment made, and every booking tha...
6 days ago in Access Collins 1 Idea Received

support in checkout "hold reservation"

When 2 guests make a reservation at the same time and the reservation requires payment this can result in 2 bookings being assigned to the same table which means the restaurant is over booked. If there was support in checkout for "hold reservation...
about 20 hours ago in Access Collins 0 Idea Received

Custom Field Notifications

When a custom field is filled out, the venues do not get notified (unlike if a customer fills out something in the special requests box - you get a notification for autoconfirm note/customer note) it would be good if this was a notification the te...
6 days ago in Access Collins 0 Idea Received

SMS communication

incorporating an SMS system into Collin’s would allow for Resevation Remonder Messages, check in messages and your race is ready messages
7 days ago in Access Collins 0 Idea Received

Allow a venue to open before 7am

We cannot set a venue's opening times to earlier than 7am. Some venues open earlier when showing sporting events & our airport sites can also open as early as 5am, for example.
9 days ago in Access Collins 0 Idea Received

Guest cancellation reason

Can a cancellation reason box or selection drop down be added to a guest cancellation? This would allow us to capture reasons for guests cancelling particularly auto confirmed bookings where there is little or no direct interaction between team an...
13 days ago in Access Collins 0 Idea Received

Group venues for Cross Sell

Have the ability to group venues in the cross sell functionality by brand/concept rather than just geographically.
15 days ago in Access Collins 0 Idea Received

Allow different minimum people in tables at different times of the day

We want to be able to have different table/area minimum and maximum numbers at different times of the day, currently it can only be set by day. This is so we can allow smaller groups to auto-confirm at off peak times during the day and keep the pe...
6 days ago in Access Collins 0 Idea Received

Enquiry > Inquiry copy change for U.S.

make Collins more suitable for US market. As a U.S.A. customer, I want the term "enquiry" to be replaced with "inquiry" in the Collins product, so that the language is more familiar and understandable for U.S.A. audience.
2 months ago in Access Collins 2 Idea Received