Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
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All ideas

Showing 529

Review and Correction of New Starter Data

To address the issue of incorrect new starter data being entered during the onboarding stage, we propose an enhancement that allows for the generation and distribution of a PDF copy of an employee's record. This PDF can be downloaded or sent direc...
5 months ago in Access People for Hospitality 1 Rejected

customer retention report

Hi , I was asked to send my idea here so my Question is, Why don't we get a report that gives the Customer retention rate. Basically we can identify the repeat customers either by their email address or Phone number used for the booking that can h...
3 months ago in Access Collins 0 Idea Received

My Team Appraisals - which appraisals

Currently as a manage on my team for appraisals you see a list of employees and a number of how many appraisals they have allocated and awaiting manager. What would be helpful is on the my team page it told you which appraisals without having to c...
8 months ago in CPL Learning 0 Idea Received

Overide lastest booking time for admin/walk-ins

Our latest booking time is setup as an hour before we close to stop customers from booking tables in our last hour of opening. However, when we get walk-ins in the last hour, depending on the situation, we will often seat them. When we try and add...
3 months ago in Access Collins 0 Idea Received

Automated Follow Up Email - Remarketing

It would be good to have the functionality for Collins to send an automated email out to guests a few months/weeks after their last visit. The below example is powered by Sevenrooms "Here’s our direct booking link xxxx Hi xxx, I wanted to get in t...
3 months ago in Access Collins 0 Idea Received

Private view/Hidden Booking types - for Invite only third party campaigns

By creating functionality for a "hidden/published/private view" feature within booking types, you could use this to create booking channels that you don't wish to surface on your main website widget or DMN. As an example we could create a booking ...
5 months ago in Access Collins 0 Idea Received

Admin Tool - Site details to appear in site list result columns

When needing to update the Area manager, Region, or Ops manager in the site details section of a site, it currently requires clicking on each site to view and see what the existing site details are. It would be extremely time-saving to see these w...
11 months ago in CPL Learning 0 Accepted to Backlog

Country Code for phone numbers

Is it possible to add a country code to the mobile field when booking online or adding a number into Collins? A number of venues are falling short of not seeing this and its causing issue when trying to reconfirm bookings. (Mainly hotel clients so...
3 months ago in Access Collins 0 Idea Received

Adding support for tracking via Facebook Pixel

Adding support for tracking via Facebook Pixel
3 months ago in Access Collins 0 Under Review

New Discover Content Types

Introduce a new content type for Discover items that open as an overlay or modal on top of the discover page. This content would consist of bite-sized learning experiences, utilising existing course builder tempaltes such as carousel (almost a "st...
over 1 year ago in CPL Learning 0 Accepted to Backlog