Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Option for new custom field to be made compulsory
If the custom field isn't compulsory, the data in Collins will not always be accurate. For some booking types it is more important to complete the custom field than others.
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RELEASED 🪄Procure Wizard - turning off nutrionial information on a dish sheet
please can you add the option to remove the nutritional information from a dish sheet? Currently you can't remove nutritional information from the dish sheet
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All ideas

Showing 498

Detail to be added to a 'return'

When a return is flagged we get to select from preset reasons. We would benefit if the manager can also add detail to this transaction like it happens with comps and paid outs.
3 months ago in Access EPoS 2 Under Review

disabled plu report

We use the disabled report every day to check what meal products are disabled form night before. But we also use on guest draught beer which rotates regularly. It would be really useful to have report providing choice of main groups
3 months ago in Access EPoS 1 Under Review

Hide contractor telephone numbers from certain users

Would like to be able to hide contractor out of hours and callout telephone numbers from certain users on Access Maintain to prevent some users from calling contractors and contravening policy.
3 months ago in Access Maintain 1 Idea Received

Customise Pre Order Sheet

Be able to customise the pre order sheet, i.e use the "get food sheet" from the pre order tab, but add booking details. Add more filters.
3 months ago in Access Collins 0 Idea Received

KP Message Keyboard

Customer has requested the option to be able to adjust the size of the KP Message keyboard in some way. Even the option to remove the 'Navigation' small piece on the right hand side if the system is auto scaling
6 months ago in Access EPoS 2 Rejected

Kitchen printer text

We use a printer for teh kitchen pass kv . It is used by chef on pass to print order for staff when taking last dish out to table. We seem to find it works for waiting staff to check the selection of the meals going out to table. The ticket is lef...
3 months ago in Access EPoS 1 Rejected

Time Zone Net Sales

Hi there, Currently the time zone sales is only by Gross and I would like to have net sales as well. Could you kindly add this in the future? Kind Regards, Indy
3 months ago in Access EPoS 0 Under Review

Show products purchased with a ticket in Collins

I currently have to view any products purchased alongside a ticket in the Tonic admin rather than with the booking in Collins. It would be useful for any products purchased with a ticket via Tonic to be sent through the Collins integration so that...
3 months ago in Access Tonic 0 Under Review

Cap the number of times a discount code can be used

I want to give customers the flexibility to use a discount code across various tickets and event dates but I want to be able to apply a maximum number of times the code can be used. For example, I want to create a code that can be used once across...
3 months ago in Access Tonic 0 Idea Received

Allow customers to edit their own ticket purchase

We spend a lot of time responding to and actioning ticket swap and refund requests. It would save us hours of admin time each week if customers could update their purchase like they can with a restaurant booking.
3 months ago in Access Tonic 0 Accepted to Backlog