Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Enquires Download - Populate Booking Value Field
For the enquires download, populate the booking value field. The value which is the presumed value unless there is an actual value stored on the booking then this will be used.
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RELEASED Collins - Removable or editable ‘Special Requests’ field on booking widget
It would be nice to either edit the text for or remove the ‘Special Requests’ input box when confirming a booking. For us, this box is not really necessary for our requirements when placing a booking, and the ability to switch it off, via a simple...
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Access Collins

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Custom Field Notifications

When a custom field is filled out, the venues do not get notified (unlike if a customer fills out something in the special requests box - you get a notification for autoconfirm note/customer note) it would be good if this was a notification the te...
3 months ago in Access Collins 0 Idea Received

Filters in Manager Users

It would be useful to have a filter by User Permission as well as by name/email/site It was also be able to have a secondary filter so that we could filter by site and then by user permission for example.
20 days ago in Access Collins 0 Idea Received

Company/Agency and contact record Management and reporting

Would benefit by the improvement of how contact records and company records are created and connected, so we can more easily report on the value of a company/agency/partner to our business. The Company field shouldn't be a free type field. We thin...
20 days ago in Access Collins 0 Idea Received

SMS communication

incorporating an SMS system into Collin’s would allow for Resevation Remonder Messages, check in messages and your race is ready messages
3 months ago in Access Collins 0 Idea Received

Peak, Off Peak, Pricing and Package Requirements in Availability Response

For customer who use the Collins/DMN API and their own front ends, customers get frustrated when they are handed over to Collins and are forced down a package route. It’s also hard to determine the pricing for a booking before being handed over to...
about 2 months ago in Access Collins 0 Idea Received

Show Customer Notes when staff hover over booking in diary (like run-sheet notes)

Customers permanent profile notes (likes and dislikes) are impossible to see quickly without entering the booking.
4 months ago in Access Collins 0 Idea Received

Reservation Label

Reservation label currently only prints onto 1 x A4 page. It would be useful to have 2/3 labels to a sheet to reduce paper waste and ultimately be more sustainable.
4 months ago in Access Collins 1 Rejected

Add a buffer option across different booking types

The customer would like to have a button that would apply a buffer for a specific period of time between booking types. Example: If you book Booking type 1 at 13:00, then you could add a buffer for 5 minutes that won't let you book Booking type 2 ...
7 months ago in Access Collins 0 Under Review

Overriding Closed Areas

We have a restaurant which is closed on Mondays and Tuesdays but there is a special event on one particular Tuesday so I want to override the 'close areas' so that it is open and not grayed out only on the one specific Tuesday. I want it grayed ou...
6 months ago in Access Collins 0 Under Review

Shut Same Day Bookings - Autoconfirm Only

The 'shut same day bookings' option is really helpful, but we need to be able to have this rule just for autoconfirm bookings. Our bookings team are in constant communication with the GMs, and the GMs print the run sheet at a specific time each da...
6 months ago in Access Collins 0 Idea Received