Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Collins - Enquires Download - Populate Booking Value Field
For the enquires download, populate the booking value field. The value which is the presumed value unless there is an actual value stored on the booking then this will be used.
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RELEASED Collins - Option for new custom field to be made compulsory
If the custom field isn't compulsory, the data in Collins will not always be accurate. For some booking types it is more important to complete the custom field than others.
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All ideas

Showing 756

Display Point of Sale (POS) Name on Kitchen Video (KV) Screen

Overview: When an order is placed for barista-made drinks, it is essential that the name of the Point of Sale (POS) appears on the Kitchen Video (KV) screen. This feature is critical for improving operational efficiency, especially in high-volume ...
10 days ago in Access EPoS 0 Under Review

Require Customers to confirm email address twice

A lot of customers have typos in their emails. Can we make it mandatory that they input it twice in the booking enquiry so emails 'match'.
19 days ago in Access Collins 0 Idea Received

Booking Source Tracking for URL Generator

We love the functionality whereby we can set up a widget with a specific source to allow us to track where our bookings come from as this allows us to put effort into the places that have the best results. However, we are now unable to track every...
4 months ago in Access Collins 3 Idea Received

add custom KPIs

KPI's need to be put in place to support the following: App Sign-in Percentage of users signing in to the app at least once a day First Fix Rate Percentage of equipment issues resolved on the first service call Attendance (On-Time) Percentage of s...
11 days ago in Access Maintain 0 Idea Received

Time Limit on booking changes

Add a time limit on the customer booking changes. To stop customers from changing their booking until the last second. We have a policy in our booking terms & conditions that no changes can be made to the booking within 72 hours notice but thi...
22 days ago in Access Collins 0 Idea Received

Centralized Collins Settings

A lot of settings inside the Booking Types should be applied to all sites by one click. For example, email and messages texts, duration interval, time slot interval. These settings are often similar for all sites or large group of sites. Ideally t...
6 months ago in Access Collins 1 Under Review

Same day Booking Notification

All of our sites have moved to a more live same day booking model, taking bookings up to 30 minutes out from arrival. This does sometimes cause issue for floor teams in busy sites who are working to keep tables clear and clean, managing walk ins a...
3 months ago in Access Collins 1 Idea Received

Remove requirement to approve missed clockings

We have recently introduced working time recording on PeopleXD for 1,450 staff. If a staff member forgets to register their time they are required to submit a missed clocking which requires approval by the manager on the system. Feedback from the ...
12 days ago in Access People for Hospitality 0 Rejected

Enquiry > Inquiry copy change for U.S.

make Collins more suitable for US market. As a U.S.A. customer, I want the term "enquiry" to be replaced with "inquiry" in the Collins product, so that the language is more familiar and understandable for U.S.A. audience.
7 months ago in Access Collins 2 Under Review

Improve User Details Page in Admin Tool

Problem: The User Details Page in the Admin Tool could benefit from a UI/UX review to improve clarity and prevent unintended manual changes to system-managed data. Currently, there is no clear distinction between USER (central CPL account), MULTIU...
24 days ago in CPL Learning 0 Idea Received