Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

CREATE IDEA

Recently Released Ideas

View all
RELEASED Collins - Enquires Download - Populate Booking Value Field
For the enquires download, populate the booking value field. The value which is the presumed value unless there is an actual value stored on the booking then this will be used.
Share feedback 0
RELEASED Collins - New custom field to be applied to specific booking types not just to a site
We have added the new custom field and organisations can make that custom field available to site. It would be great to be able to add different custom field to different booking types no the same custom field do not apply for all bookings.
Share feedback 1

All ideas

Showing 462

Ticket Widget to display at the bottom like old checkout

As customers are used to seeing the widget display at the bottom of an event page, it would be good to see it also displayed on the V2 checkout aswell. Alternatively, to have the main widget scroll down when scrolling down on the page.
about 2 months ago in Access Tonic 0 Idea Received

Supplier groups - when a new trading relationship is created the customer (full system and SM managed) should be notified and pushed to add the new supplier to their existing supplier groups

Customers create and then forgot to update supplier groups when onboarding new full system and creating self managed suppliers, this causes multiple issues. 1 - reporting is then inaccurate. 2 - roles limited by supplier groups - the users attache...
3 months ago in Procure Wizard 0 Idea Received

Auto fill customer details

It would be easier if customer details can be auto filled from the guest's name or phone number not just their email
19 days ago in Access Collins 0 Idea Received

Guest cancellation reason

Can a cancellation reason box or selection drop down be added to a guest cancellation? This would allow us to capture reasons for guests cancelling particularly auto confirmed bookings where there is little or no direct interaction between team an...
5 months ago in Access Collins 1 Idea Received

Change budget code after paid status

Once an order has a paid status you cannot change the budget allocation. This is frustrating as sometime the allocation of budget needs to be changed once the finance team as reviewed the order. By not being able to change it, it means the budget ...
29 days ago in Access Maintain 0 Idea Received

Yellow Box payment wording

Can we update the wording in yellow. It is causing confusion with card auths as guests receive a message from us saying that we wont take money but then your message contradict this. Your template says 'payment' every time we request a card author...
about 1 month ago in Access Collins 0 Idea Received

Allow payment links to be sent via text message without an email address

Currently to generate a payment link, Collins requires an e-mail address, even if the link is then sent by text message. If the customer is on the go it will speed up the process if only the mobile number was required, also avoiding trying to spel...
about 1 month ago in Access Collins 0 Idea Received

Consolidate individual payments from a group booking, into one single bank transfer when all have ordered.

When a group booking is made, with pre orders being paid for individually, eg a hen party each payment arrives in our bank separately. It would help our accounts team if there as an option to send the pre ordered revenue in one total payment, once...
11 days ago in Access Collins 0 Idea Received

Price alerts from specific suppliers

There should be a setting where you only receive price changes alerts for suppliers that you have permission to approve. For instance our restaurant manager only have permission to approve beverage suppliers price changes, but he receives alerts f...
21 days ago in Procure Wizard 0 Idea Received

Accurately Cost menus

We spend a lot of time creating menus to say what products we want from what supplier so we can see what our GP is for a menu item. We say what supplier we want as the quality may be better or delivery etc irregardless of price. We spend time doin...
about 1 month ago in Procure Wizard 1 Idea Received