Access Hospitality - Ideas Portal

Help us shape the future of our products by submitting your own ideas and reviewing ideas submitted by other users. If you see an idea you like, feel free to vote it up and add any comments that you feel would be beneficial.
This is a collaborative community, so please join in, contribute your innovative ideas and help our product teams to shape their roadmaps and future product development.

Our teams will review the ideas which have received the most votes on a regular basis, meaning that not all ideas will receive updates. When an idea has received enough votes, the status will be updated to 'Under Review' and then a decision made.

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Recently Released Ideas

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RELEASED Enquires Download - Populate Booking Value Field
For the enquires download, populate the booking value field. The value which is the presumed value unless there is an actual value stored on the booking then this will be used.
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RELEASED Rotaready - Delete employee profiles
Currently, it is not possible to delete an employee profile. This causes issues when employees are mistakenly duplicated or new hires do not start their roles. The current workaround is to anonymise these profiles, which can lead to complications.
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All ideas

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customer retention report

Hi , I was asked to send my idea here so my Question is, Why don't we get a report that gives the Customer retention rate. Basically we can identify the repeat customers either by their email address or Phone number used for the booking that can h...
3 months ago in Access Collins 0 Idea Received

Overide lastest booking time for admin/walk-ins

Our latest booking time is setup as an hour before we close to stop customers from booking tables in our last hour of opening. However, when we get walk-ins in the last hour, depending on the situation, we will often seat them. When we try and add...
3 months ago in Access Collins 0 Idea Received

Automated Follow Up Email - Remarketing

It would be good to have the functionality for Collins to send an automated email out to guests a few months/weeks after their last visit. The below example is powered by Sevenrooms "Here’s our direct booking link xxxx Hi xxx, I wanted to get in t...
3 months ago in Access Collins 0 Idea Received

Add notes to attendance records

Allow employees to add notes to their clock-in or out records to supply additional context on their start or finish times.
5 months ago in Rotaready 0 Accepted to Backlog

Be able to hide visibility of 'Online ID' datapoint in event setup

At the moment, we operate a closed attendance system for our events, users need to be approved to attend based on job role/division etc. And at the moment for our online events, if we type a teams or zoom call URL/link into the 'Online ID' box dur...
5 months ago in CPL Learning 0 Idea Received

Review and Correction of New Starter Data

To address the issue of incorrect new starter data being entered during the onboarding stage, we propose an enhancement that allows for the generation and distribution of a PDF copy of an employee's record. This PDF can be downloaded or sent direc...
5 months ago in Access People for Hospitality 1 Rejected

My Team Appraisals - which appraisals

Currently as a manage on my team for appraisals you see a list of employees and a number of how many appraisals they have allocated and awaiting manager. What would be helpful is on the my team page it told you which appraisals without having to c...
8 months ago in CPL Learning 0 Idea Received

Private view/Hidden Booking types - for Invite only third party campaigns

By creating functionality for a "hidden/published/private view" feature within booking types, you could use this to create booking channels that you don't wish to surface on your main website widget or DMN. As an example we could create a booking ...
5 months ago in Access Collins 0 Idea Received

Country Code for phone numbers

Is it possible to add a country code to the mobile field when booking online or adding a number into Collins? A number of venues are falling short of not seeing this and its causing issue when trying to reconfirm bookings. (Mainly hotel clients so...
3 months ago in Access Collins 0 Idea Received

Adding support for tracking via Facebook Pixel

Adding support for tracking via Facebook Pixel
3 months ago in Access Collins 0 Under Review